Charanjit Singh Saini
NewYork
Summary
Experienced hospitality and operations professional with five years of expertise in restaurant management, hotel operations, and airport customer service. Demonstrated strong leadership, customer service, and operational management skills. Proven ability to maintain health and safety standards, manage daily operations, ensure guest satisfaction, and oversee secure airport procedures. Adept at team development and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Dhaba Indian Bistro
03.2024 - 07.2024
- Maintained health and food safety standards for staff and patrons.
- Acted as a shift leader, managing daily operations and resolving issues.
- Oversaw waste management and recycling efforts.
- Monitored front-of-house inventory and coordinated with porters.
- Ensured cleanliness in counter and fridge areas, handled cash drawer reconciliations, and prepared bank deposits.
- Completed daily reports and reported emergencies to management.
Hotel Operations
Sheraton Madison Hotel
08.2023 - 03.2024
- Maintained health and food safety standards for staff and patrons.
- Acted as a shift leader, managing daily operations and resolving issues.
- Oversaw waste management and recycling efforts.
- Monitored front-of-house inventory and coordinated with porters.
- Ensured cleanliness in counter and fridge areas, handled cash drawer reconciliations, and prepared bank deposits.
- Completed daily reports and reported emergencies to management.
Front Office Associate
Taj Hotel
01.2021 - 07.2023
- Notified the front desk manager of any guest issues needing additional attention.
- Greeted guests pleasantly upon arrival at the hotel.
- Provided guests with information on the hotel’s amenities, local attractions, nightlife, dining options, museums, and concerts.
- Responded immediately to guest requests or concerns and promptly resolved issues.
- Explained key features of guest rooms, including TV remote, heating and cooling, WiFi access, and locks.
- Worked closely with VIP and celebrity guests, maintaining a high degree of privacy.
- Remedied issues quickly through active listening, conflict resolution, and dynamic communication skills.
- Provided each guest with a list of the resort’s upcoming activities and events upon check-in to enhance their stay.
Airport Operations and Customer Service
Indigo Airlines
10.2018 - 12.2020
- Managed safe and secure operations per security programs and procedures.
- Ensured adherence to company standards for threat assessment and response.
- Achieved department goals and monitored performance standards.
- Oversaw quality systems and conformance levels.
- Maintained awareness of Emergency Response Procedures, rules, and regulations.
- Controlled theft and pilferage of company property.
- Conducted development dialogues with team leaders to support growth and performance.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai India04.2022
High School Diploma -
Frankfinn Institute
Mumbai India06.2019
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Customer-Oriented
- Complaint resolution
- Customer loyalty
- Adaptable
- Conflict Resolution
- Ethical Leadership
Accomplishments
Awards :
- Attentive Customer Focused Excellence Award : Sheraton Hotel
- Best Employee of the Month at Indigo Airport.
Languages
English
Full Professional
Certification
- AVSEC Induction Course
- Ramp safety Initial training
- Dangerous Goods regulations conducted at IndiGo AVSEC Training Institute
- Aviation Security Training Program issued by Bureau of Civil Aviation Security
Timeline
Restaurant Manager
Dhaba Indian Bistro
03.2024 - 07.2024
Hotel Operations
Sheraton Madison Hotel
08.2023 - 03.2024
Front Office Associate
Taj Hotel
01.2021 - 07.2023
Airport Operations and Customer Service
Indigo Airlines
10.2018 - 12.2020
Bachelor of Commerce -
University of Mumbai
High School Diploma -
Frankfinn Institute
- AVSEC Induction Course
- Ramp safety Initial training
- Dangerous Goods regulations conducted at IndiGo AVSEC Training Institute
- Aviation Security Training Program issued by Bureau of Civil Aviation Security
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