Charanjit Chouhan
Customer Service Manager
Brampton,Canada
Summary
A highly efficient and dedicated customer service professional having more than 6 years of working experience offering multiple skills on board to work seamlessly by myself and with other team members.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative Team Lead
Fastenal
06.2022 - Current
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Keeping track on shipping/receiving details and inventory flow.
- Improved overall call center performance with effective coaching and feedback to team members.
Customer Service Representative
Walmart
06.2018 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by managing inventory and upselling products and services based on individual customer requirements.
Mechanical Engineer
Genesis Controls
06.2016 - 03.2018
- Designed custom mechanical solutions for unique client requirements.
- Delivering tailored products that exceeded expectations and strengthened customer relationships.
- Conducted root cause analysis to troubleshoot equipment issues.
- Implemented preventive maintenance programs, reducing equipment downtime significantly.
Education
Bachelor of Science - Petroleum Engineering
Cape Breton University
Sydney, NS 05.2001 -
Bachelor of Science - Mechanical Engineering Technology
Lovely Professional University
Pun, IND 05.2001 -
Skills
Complaint Handling
Call center experience
Time Management
Public Relations
Customer Service
Timeline
Customer Service Representative Team Lead
Fastenal
06.2022 - Current
Customer Service Representative
Walmart
06.2018 - 05.2022
Mechanical Engineer
Genesis Controls
06.2016 - 03.2018
Bachelor of Science - Petroleum Engineering
Cape Breton University
05.2001 -
Bachelor of Science - Mechanical Engineering Technology
Lovely Professional University
05.2001 -
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