Charanjeet Singh Khalsa
Salmon Arm,BC
Summary
Accomplished Customer Service Manager at Walmart, adept in CRM and problem-solving, significantly reduced customer complaints through innovative solutions. Excelled in fostering team collaboration and enhancing customer satisfaction, showcasing exceptional interpersonal communication and Microsoft Office proficiency. Achieved consistent customer loyalty by prioritizing efficient, result-driven service strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Walmart
06.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Self Checkout Attendant
Walmart
05.2024 - 06.2024
- Collaborated with other store staff to ensure that all equipment is functioning properly and efficiently for seamless customer transactions.
- Streamlined the self-checkout process by proactively identifying and addressing potential issues before they escalated into larger problems.
- Maintained clean and organized self-checkout area, ensuring a pleasant shopping experience for all customers.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors regarding any concerns or suggestions for improvement.
Cashier
Walmart
05.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Produce Associate
Walmart
03.2024 - 05.2024
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Head Cashier
UCO Bank
07.2016 - 02.2024
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Optimized workflow efficiency by assisting in the implementation of new software systems for transaction processing.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
Single Window Operator
UCO Bank
07.2014 - 07.2016
- Provided excellent customer assistance with account opening processes, guiding clients through required documentation for seamless onboarding experience.
- Ensured smooth daily operations by balancing cash drawer accurately and reconciling discrepancies promptly at the end of each shift.
- Strengthened client relationships by updating personal information accurately and addressing any changes or concerns proactively during interactions.
- Managed high-volume transaction periods calmly, ensuring accurate processing while maintaining exceptional customer service standards.
- Exceeded performance goals consistently due to strong attention to detail and commitment to providing exceptional customer service.
- Maintained a clean, organized, and professional appearance of the work area, contributing to a positive overall customer experience.
- Streamlined customer transactions by efficiently handling cash, check, and credit card payments.
- Enhanced customer satisfaction with timely resolution of account-related inquiries and issues.
- Identified potential fraudulent activities by vigilantly monitoring transactions and following established protocols for irregularities reporting.
- Assisted in implementing new procedures for improved operational efficiency within the branch.
- Maintained strict compliance with bank policies and regulations to ensure security of financial transactions.
- Participated in branch sales initiatives to achieve targeted revenue growth through upselling and cross-selling efforts.
- Supported team members by cross-training in various roles, resulting in increased productivity and collaboration.
- Actively participated in staff training sessions to stay current on industry trends and emerging banking technologies.
- Supported branch management during audits by providing thorough documentation of all relevant transaction records.
- Promoted banking products and services to meet individual customer needs effectively.
- Facilitated efficient wire transfers for both domestic and international clients, adhering to regulatory requirements in processing requests securely.
- Implemented best practices in handling sensitive customer data, safeguarding against identity theft risks.
- Contributed to a positive work environment with strong teamwork skills, fostering open communication among colleagues.
- Coordinated with other departments effectively when necessary to resolve complex issues or complete multi-step tasks requiring collaboration.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
Education
Bachelor of Technology - Electronics And Communication
Modern Institute Of Engg. & Technology
Mohri, Ambala, Haryana07.2013
Higher Secondary - Non-Medical
P.K.R Jain Sr. Sec. Public School
Ambala, Haryana, India06.2009
Secondary Education - Math, Science, Social Studies, Hindi, English
S.R. Dayanand Public School
Ambala, Haryana, India06.2007
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Decision-Making
- Training and mentoring
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Customer Relationship Management (CRM)
- Account Management
- Product Knowledge
- Customer Retention
- Computer Skills
- Problem Resolution
- Documentation And Reporting
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Music
I love Music as i like singing and also like to Play Musical Instruments like Harmonium or Keyboard
Timeline
Customer Service Manager
Walmart
06.2024 - Current
Self Checkout Attendant
Walmart
05.2024 - 06.2024
Cashier
Walmart
05.2024 - 06.2024
Produce Associate
Walmart
03.2024 - 05.2024
Head Cashier
UCO Bank
07.2016 - 02.2024
Single Window Operator
UCO Bank
07.2014 - 07.2016
Bachelor of Technology - Electronics And Communication
Modern Institute Of Engg. & Technology
Higher Secondary - Non-Medical
P.K.R Jain Sr. Sec. Public School
Secondary Education - Math, Science, Social Studies, Hindi, English
S.R. Dayanand Public School
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