Charanjeet Singh
cambridge city,Ontario
Summary
Customer-focused and detail-oriented Customer Care Representative with over 5 years of experience providing exceptional customer service. Proven ability to resolve complex issues, handle customer inquiries, and improve overall satisfaction. Thrives in high-pressure environments and excels at managing large volumes of customer interactions. Looking to leverage strong communication skills and problem-solving abilities to deliver value in a dynamic customer service team. Motivated by experience in a fast-paced retail environment, with a focus on enhancing operational efficiency and promoting team collaboration. Demonstrated expertise in inventory control and logistics coordination, gained in a dynamic warehouse setting. Seeking to transition into a new field, utilizing strong organizational and problem-solving abilities. Energetic and dependable, with a strong understanding of organizational systems and positive attitude. Adept at inventory management and efficient stock replenishment, bringing practical skills essential for seamless warehouse operation. Dedicated to contributing to a well-organized and productive warehouse environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Warehouse Associate
Desi Food Mart
02.2025 - Current
- Maintained a clean work environment, ensuring compliance with company health and safety requirements.
- Conducted routine cycle counts to maintain accurate inventory records and reduce discrepancies between physical stock levels and system data.
- Reduced order processing time with careful attention to detail and accurate product picking.
- Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
- Actively participated in ongoing training initiatives aimed at enhancing job-related skills and staying current on industry best practices.
- Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
- Effectively addressed customer inquiries regarding product specifications, availability, pricing information, or other pertinent details.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
Customer Care Representative
Value Village
08.2024 - 01.2025
- Provided customer service and support to over 100+ clients daily via phone, email, and chat
- Effectively resolved 95% of customer issues on the first interaction by actively listening and providing accurate information
- Utilized CRM tools to log calls and keep records of all customer interactions
- Achieving 98% customer satisfaction ratings for three consecutive years
- Trained new hires on communication skills and internal processes to improve team performance
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2025
High School Diploma -
Govt Polytechnic College Jammu And Kashmir
Jammu And Kashmir Poonch03-2023
Skills
- Strong Verbal Communication
- Customer relationship management (CRM) tools
- Conflict resolution
- Leadership
- Familiar with MS Office
- Process improvement
- Training
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Packaging and labeling
- Barcode scanning
- Self-motivated and disciplined
- Attention to detail
- Clear communication
- Verbal and written communication
- Warehouse organization
- Microsoft Excel
- Stacking and staging
- Data entry
- Forklift operation
- Forklift operations
- Quality control
- Order preparation
- Inventory control
- Inventory tracking
- Inventory management
- Shipping documentation
- Equipment maintenance
- Stock management
- Equipment troubleshooting
- Order picking
- Microsoft outlook
- Warehouse logistics
- Basic mathematics
- Complex Problem-solving
Certification
- Certified Customer Service Professional (CCSP) – National Customer Service Association
- Salesforce Administrator (Beginner)
Languages
English (Fluent)
Hindi (Fluent)
Punjabi
Native or Bilingual
Timeline
Retail Warehouse Associate
Desi Food Mart
02.2025 - Current
Customer Care Representative
Value Village
08.2024 - 01.2025
GED -
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Govt Polytechnic College Jammu And Kashmir
Similar Profiles
RIYA SAINIRIYA SAINI
Merchandiser and Cashier at Desi Food MartMerchandiser and Cashier at Desi Food Mart
RAJESHWAR RAO VEDIRARAJESHWAR RAO VEDIRA
Store Manager of Operations at DESI MART INCStore Manager of Operations at DESI MART INC
Anmolpreet SinghAnmolpreet Singh
Server at Desi Rasoi Indian Food RestaurantServer at Desi Rasoi Indian Food Restaurant