Charanjeet Singh
Saskatoon,SK
Summary
Results-driven IT professional with 4+ years of experience in high-demand environments, specializing in IT support and system optimization. Proven success in enhancing software platforms, streamlining onboarding processes, and managing user access to minimize downtime. Adept at developing scalable IT solutions that drive operational efficiency and improve workflows.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Business Development & Project Coordinator
The Brush Brothers Painting
Brampton, ON
04.2023 - 12.2024
- Provided detailed estimates, guided clients on color choices, and built strong relationships to boost satisfaction and retention.
- Oversaw job scheduling, material procurement, and subcontractor communication, ensuring the smooth execution of painting projects.
- Prospected and engaged with residential and commercial clients, securing contracts with businesses like F45 Gym, Noodle Box, Mocha Bubble Tea, and Remax Gold.
- Managed and optimized www.brushbro.ca (company website), Instagram (@brushbro.ca), and Google My Business listing to drive customer engagement, improve brand visibility, and generate new business leads.
- Introduced HighLevel CRM to centralize leads from ads and website inquiries, automate follow-ups, and improve communication efficiency.
- Filmed, edited, and optimized video content using InShot and CapCut, leveraging digital media for marketing and sales growth.
Network Administrator
ACI Brands, Inc
Oakville, Canada
07.2021 - 04.2023
- Provided IT support through the Jira ticketing system, troubleshooting issues, and minimizing downtime to ensure continued productivity for employees.
- Managed and supported key software platforms, including Office 365, by creating and modifying mailboxes, email aliases, and installing Office 365 applications, contributing to smooth daily operations.
- Administered and optimized the IT environment, including managing Active Directory, and supporting employee onboarding and offboarding, ensuring seamless technology integration for new and departing employees.
- Used scripts to deploy Windows images and install company-specific applications on new laptops, streamlining device setup for employees.
- Deployed and maintained SentinelOne Antivirus across endpoints, ensuring network security, and protecting company data.
- Supported IT projects and proactively identify opportunities to improve workflows and team efficiency, including the use of Atlassian Confluence to document IT SOPs.
- Created knowledge base (KB) articles to empower employees with self-service solutions, reducing recurring IT issues, and improving overall support efficiency.
- Actively monitor backups, server logs, monitoring device health and status, and checking for alerts to conditions that impact system performance.
- Manage and support smartphone (iOS, Android) devices.
Installation Technician
Beanfield Metroconnect
Toronto, Canada
06.2020 - 07.2021
- Installed and configured fiber optic equipment for residential and commercial customers, ensuring high-quality internet, VoIP, and IPTV services.
- Diagnosed and resolved customer-facing network issues, including internet outages, equipment faults, and connectivity problems, ensuring quick resolutions.
- Worked independently and in collaboration with fellow technicians to pull and splice fiber, connecting it to modems, routers, switches, and other network devices.
- Provided exceptional customer service, educating clients on products and services.
- Maintained accurate records on Jira, updating installation reports and service tickets with detailed, precise information to ensure continuity of service.
Technical Support Representative
Beanfield Metroconnect
Toronto, Canada
01.2020 - 04.2020
- Provisioned, handed off, and supported private lines and Internet services, ensuring seamless customer setups and ongoing maintenance.
- Troubleshot and resolved customer-facing network infrastructure issues, including those related to Cisco and GPON systems.
- Worked with customers remotely to resolve slow speeds, internet downtimes, IPTV issues, and other technical difficulties, ensuring minimal disruption to services.
- Coordinated with other teams to escalate complex issues and provided timely updates, ensuring customers received the highest level of support.
- Troubleshoot slow internet speeds, connection issues, and IPTV problems at customer sites.
System Support Agent
North York General Hospital
Toronto, Canada
05.2019 - 08.2019
- Worked alongside the Information Services team to provide help-desk support and was actively involved in the PC rejuvenation project.
- Installed and configured hospital-approved desktop hardware, software, and peripherals for end users throughout the hospital.
- Greeted and provided end-user support within the Hospital Walk-in Support Center.
Education
Computer Networking and Technical Support - Information and Computer Systems
Seneca College
Toronto, ON01.2020
Diploma in Nautical Science - Nautical Science
Indian Maritime University
New Delhi01.2016
Accomplishments
- Listed in Presidents Honor List for scoring 4.0/4.0 GPA in Fall 2018 Semester.
- Class 1 A License
Languages
Punjabi
Native language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Interests
Volleyball
Swimming
Semi Trucks
Work Preference
Work Type
Full TimeQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
Jamf Certified Associate - Jamf Pro : Skilled in managing and securing Apple devices at scale to optimize IT operations.
Microsoft Certified: Azure Fundamentals : Knowledge of cloud computing and Azure services to support IT infrastructure and security
Timeline
Business Development & Project Coordinator
The Brush Brothers Painting
04.2023 - 12.2024
Network Administrator
ACI Brands, Inc
07.2021 - 04.2023
Installation Technician
Beanfield Metroconnect
06.2020 - 07.2021
Technical Support Representative
Beanfield Metroconnect
01.2020 - 04.2020
System Support Agent
North York General Hospital
05.2019 - 08.2019
Computer Networking and Technical Support - Information and Computer Systems
Seneca College
Diploma in Nautical Science - Nautical Science
Indian Maritime University
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