CHARANDEEP SINGH
Brampton,ON
Summary
Innovative professional with track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues.
Overview
5
5
years of professional experience
Work History
Front Office Agent/ Night Auditor
Country Inn and Suites
06.2022 - 04.2024
- Collaborated with other departments to ensure smooth operations throughout the day
- Managed cash transactions effectively while balancing the front desk drawer on a daily basis
- Utilized problem-solving skills to resolve any issues that arose during check-in or checkout processes
- Developed an extensive knowledge of hotel products, services and pricing structures
- Provided detailed information regarding hotel amenities, services, rates, local attractions and directions as requested by guests.
Front of the House Supervisor
INOX Cinemas
09.2019 - 05.2022
- Communicated effectively with vendors regarding delivery schedules and product availability
- Organized special events such as film festivals and industry screenings while ensuring adherence to contractual agreements
- Developed and implemented effective customer service strategies to ensure satisfaction with the movie-going experience
- Exhibited proficiency in managing finances, preparing budgets, reconciling accounts, and processing payments
- Displayed strong leadership skills by successfully delegating tasks to team members and providing guidance as needed.
Front-End Web-Developer Intern
OXO Solutions
06.2022 - 12.2022
- Conducted meetings with client and team members to discuss and develop an outline for the project
- Applied best practices in coding standards, semantic markup, and SEO optimization techniques
- Followed the cyclic development technique to plan, construct, and deploy real-time working web applications developed in computer languages like PHP, Javascript, HTML, and CSS
- Assisted with post-deployment services like fixing any bugs and developing new features
- Collaborated closely with the back-end developers to integrate API calls into the front-end codebase.
Education
Information System Business Analysis -
Northern College
Bachelor of Engineering in Computer Science -
Punjab Technical University
Skills
- Hospitality services
- Brand representation
- Exceptional communication
- Guest Relations
- Multitasking proficiency
- Strong Work Ethic
- Effective Planning
Timeline
Front Office Agent/ Night Auditor
Country Inn and Suites
06.2022 - 04.2024
Front-End Web-Developer Intern
OXO Solutions
06.2022 - 12.2022
Front of the House Supervisor
INOX Cinemas
09.2019 - 05.2022
Information System Business Analysis -
Northern College
Bachelor of Engineering in Computer Science -
Punjab Technical University
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