Charalyn Bruyere
Newmarket,ON
Summary
I am an indigenous woman seeking to utilize the skills I have gained through past employment opportunities and use them to benefit your business in an honest, efficient, and effective way.
Overview
13
13
years of professional experience
Work History
CUSTOMER EXPERIENCE AGENT
GREENWORKS TOOLS CANADA
09.2022 - 11.2023
- Cooperated closely with other departments to support achievement of customer experience outcomes
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Documented customer interactions in internal databases to maintain customer service history details
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Provided training for new hires
- Exclusively ran the loss prevention team during weekends
- Posses vast knowledge regarding battery operated machinery
STORE MANAGER
ROGERS KESWICK
09.2017 - 02.2022
- Acquired the role of Sales Lead (2017-2020) and was promoted to Store Manager at Rogers Communications in Keswick, ON in spring of 2020
- Fostered collaboration within my team and other departments in order to provide world-class customer service
- Utilized my knowledge of technology to help customers make informed buying decisions
- Interviewed, hired and trained new employees
- Managed inventory control, cash control, and store opening and closing procedures
- Implemented weekly CASA layout updates in addition to keeping coworkers up to date of any and all changes
- Gave performance reviews
- Provided technical and customer support to patrons
TEAM LEADER
TIM HORTONS
01.2011 - 09.2017
- Worked initially as a storefront employee, then progressed to team leader once management felt ample progress was made
- Team leader involved assigning secondary jobs to fellow employees, overlooking of the store, assessing and fixing customer related problems, appropriately answering customer questions either in store or over the phone, and changing over the tills at the end of the shift.
SALES ASSOCIATE
JUSTICE
11.2015 - 01.2016
- Asked to tend to prospect clothing buyers and maintain displays
- Aided customers with any clothing related issues including sizing, type, appropriate fit, gift cards, policies, and any other questions presented
- Evening shifts required the cleaning of the displays and area surrounding them, dusting, mopping, trash removal, and aid with counting the tills.
Education
Bachelor of Arts - English Language And Literature
University of Waterloo
Waterloo, ON04.2012
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
Tottenham, ON2010
Skills
- Experienced with assigning and implementing secondary tasks to fellow staff
- Deals well with stressful situations and can make beneficial split second decisions
- Is very familiar with leadership roles
- Communicative strong points regarding the input and output of information
References
Available Upon Request
Timeline
CUSTOMER EXPERIENCE AGENT
GREENWORKS TOOLS CANADA
09.2022 - 11.2023
STORE MANAGER
ROGERS KESWICK
09.2017 - 02.2022
SALES ASSOCIATE
JUSTICE
11.2015 - 01.2016
TEAM LEADER
TIM HORTONS
01.2011 - 09.2017
Bachelor of Arts - English Language And Literature
University of Waterloo
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
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