Char Williams
Brentwood,CA
Summary
Dynamic Inside Sales Manager with a proven track record at Ryerson, excelling in sales team leadership and account management. Expert in developing strategies that enhance customer engagement and retention, driving significant revenue growth. Skilled in CRM implementation and motivated to foster high-performing teams, consistently exceeding targets through effective coaching and support.
Overview
21
21
years of professional experience
Work History
Inside Sales Manager
Ryerson
01.2011 - Current
- Assisted in developing sales strategies to improve customer engagement and retention.
- Conducted market research to identify potential clients and emerging sales opportunities.
- Supported lead generation efforts through outreach and follow-up communications.
- Collaborated with team members to streamline sales processes for efficiency improvements.
- Maintained up-to-date knowledge of product offerings and industry trends for informed client interactions.
- Participated in training sessions to enhance product knowledge and effective sales techniques.
- Managed 15 sales specialists by coaching on effective sales techniques, monitoring performance, and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Senior Inside Sales Representative
Ryerson
10.2006 - 01.2011
- Developed and maintained strong client relationships to enhance customer retention and satisfaction.
- Collaborated with marketing teams to create targeted campaigns for lead generation and conversion.
- Analyzed sales metrics to identify trends, driving strategic adjustments in sales approach.
- Led training sessions for new sales representatives, fostering a culture of continuous improvement.
- Implemented CRM systems to streamline communication and manage customer interactions effectively.
- Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
Real Estate Agent
Coldwell Banker
05.2005 - 10.2006
- Negotiated contracts and agreements, ensuring favorable terms for clients.
- Conducted market analysis to identify trends and opportunities in real estate.
- Guided clients through property transactions, providing expert advice and support.
- Developed marketing strategies to promote listings across multiple platforms.
Inside Sales Representative
Earle M. Jorgensen Company
05.2004 - 05.2005
- Cultivated relationships with clients to identify needs and provide tailored solutions.
- Executed sales strategies to achieve revenue targets and enhance market presence.
- Coordinated product demonstrations and presentations to potential customers effectively.
- Analyzed customer feedback to refine sales approaches and improve service delivery.
Education
Associate of Science - Business Administration And Management
Las Positas College
Livermore, CASkills
- Motivational skills
- Sales team leadership
- Account management
- Customer surveying
Timeline
Inside Sales Manager
Ryerson
01.2011 - Current
Senior Inside Sales Representative
Ryerson
10.2006 - 01.2011
Real Estate Agent
Coldwell Banker
05.2005 - 10.2006
Inside Sales Representative
Earle M. Jorgensen Company
05.2004 - 05.2005
Associate of Science - Business Administration And Management
Las Positas College