Chaoyi Wang
Calgary,Canada
Summary
Dynamic Business Development Specialist with proven success at Heninger Toyota in cultivating customer relationships and enhancing CRM accuracy. Bilingual in English and Mandarin, I excel in conflict resolution and appointment scheduling, driving repeat business and improving customer engagement through proactive follow-ups and collaboration with sales teams.
Overview
9
9
years of professional experience
Work History
Business Development Specialist
Heninger Toyota
Calgary, Canada
08.2021 - Current
- Cultivated strong relationships with existing and prospective customers to drive repeat business.
- Converted inbound leads into scheduled appointments through proactive outreach and follow-up.
- Managed a dynamic appointment calendar to enhance scheduling efficiency for the sales team.
- Responded promptly to customer inquiries via phone, email, and online platforms.
- Ensured 100% accuracy in CRM data and customer profiles for seamless communication.
- Conducted timely follow-ups on all customer interactions to sustain engagement.
- Participated in ongoing professional development through Toyota University training modules.
- Collaborated with sales and service teams to achieve dealership goals and improve customer experience.
Passenger Service Agent (Part-Time)
Swissport
Las Vegas, USA
04.2018 - 05.2019
- Company Overview: Hainan Airlines, McCarran International Airport
- Inspected and verified passenger travel documents, including passports and visas, to ensure compliance with international travel regulations
- Issued boarding passes and managed rebooking for passengers affected by delays or cancellations
- Processed baggage check-ins, including calculating and collecting excess baggage fees and issuing payment receipts
- Handled cash and card transactions at the counter for additional services such as baggage and seat upgrades
- Provided front-line reception duties including greeting passengers, answering inquiries, and offering information about flights, gates, and procedures
- Assisted special needs passengers, including unaccompanied minors, VIPs, and those requiring wheelchair services
- Coordinated with Ramp Agents to ensure timely handling of wheelchairs, strollers, and gate-checked items
- Operated jetway and airline-specific reservation/ticketing systems to support check-in and boarding processes
- Generated accurate flight reports and completed post-departure documentation
- Provided translation support (Mandarin-English) for passengers during customs procedures upon international arrivals
- Hainan Airlines, McCarran International Airport
Seasonal Sales Support
Burberry
Las Vegas, USA
11.2018 - 02.2019
- Packaged customer purchases in accordance with brand standards to ensure premium presentation
- Supported sales associates by retrieving merchandise from the stockroom and maintaining efficient back-of-house operations
- Maintained a well-organized, clean, and fully stocked stockroom; ensured all items were properly tagged and ticketed
- Coordinated the delivery of merchandise, handled customer garment pickups (including alterations), and processed inter-store transfers as needed
- Contributed to a seamless and elevated customer experience by enabling timely product access and supporting sales floor activities
Sales Associate (Part-Time)
Pandora
Las Vegas, USA
03.2017 - 12.2017
- Greeted and assisted customers in a friendly, non-intrusive manner; helped locate products and made tailored merchandise recommendations
- Processed sales transactions accurately, including applying discounts, accepting various payment methods (cash, card), and issuing receipts
- Handled returns and exchanges in accordance with store policies, issued refunds or store credit, and adjusted inventory records accordingly
- Calculated payment differences for product exchanges and ensured correct handling of overages or deficits
- Maintained up-to-date knowledge of current products, promotions, and store policies to support sales and enhance customer experience
- Packaged purchases neatly based on individual customer preferences and product type
- Delivered high-quality customer service and resolved complaints or issues with professionalism and empathy
- Assisted with restocking shelves, updating promotional signage, and maintaining overall store appearance
- Supported a collaborative team environment by contributing to store goals and assisting during high-traffic periods
Food Service Worker (Part-Time)
Aramark
Las Vegas, USA
09.2016 - 02.2017
- Greeted and served customers efficiently in a high-volume environment; managed multiple tasks during peak hours
- Answered customer questions and recommended popular menu items, particularly to first-time guests
- Operated POS system to process orders and accepted various payment methods, including cash, credit/debit, and student ID cards
- Assisted with store opening and closing procedures, including stocking shelves and setting up floor displays
- Maintained cleanliness and sanitation of food preparation areas, equipment, and utensils in accordance with health standards
- Followed approved recipes and portion control guidelines to ensure consistent food quality and presentation
- Prepared ingredients by washing, peeling, cutting, and measuring as needed for daily operations
- Restocked supplies and organized ingredients in anticipation of busy periods to ensure smooth service
- Stored food properly by wrapping, dating, and rotating stock to comply with food safety and hygiene protocols
Education
Master of Management (MMgmt) -
University of Calgary, Haskayne School of Business
Calgary, AB08.2021
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas – Harrah College of Hospitality
Las Vegas, NV12.2018
Bachelor of Science - Hospitality, Tourism and Event Management
San Jose State University – Lucas College And Grad
California12.2015
Skills
- Bilingual: English and Mandarin
- Customer relationship management
- Microsoft Office suite
- Retail sales and inventory
- Hospitality operations
- Appointment scheduling
- Time management
- Conflict resolution
- Project planning
Websites
Adaptability
Adaptable in multicultural and team-oriented environments
Work Eligibility
Eligible to work in Canada
Timeline
Business Development Specialist
Heninger Toyota
08.2021 - Current
Seasonal Sales Support
Burberry
11.2018 - 02.2019
Passenger Service Agent (Part-Time)
Swissport
04.2018 - 05.2019
Sales Associate (Part-Time)
Pandora
03.2017 - 12.2017
Food Service Worker (Part-Time)
Aramark
09.2016 - 02.2017
Master of Management (MMgmt) -
University of Calgary, Haskayne School of Business
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas – Harrah College of Hospitality
Bachelor of Science - Hospitality, Tourism and Event Management
San Jose State University – Lucas College And Grad
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