CHANG QU
Calgary,AB
Summary
Diligent professional with 3+ years of experience and a proven knowledge of customer service, customer needs assessment, and customer satisfaction. Make plans according to requirements, process information, receive guest visits, maintain record management, and complete document filing. With customer satisfaction as the goal, I provide consulting, reception, product feedback and other services.
Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service
Costco
09.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
OFFICE ASSISTANT
JINJILIE Pathway Immigration Services
12.2021 - 07.2022
- Answer and receive calls and visitors communicate effectively with customers and provide consulting services
- Data entry of confidential forms
- Maintain client information on Excel Spreadsheet
- Ensure confidential client information is recorded accurately
- Create client document with Microsoft
- Follow up with client and strictly manage client files
SERVER
Shanghai 360
01.2020 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
INTERNATIONAL STUDENT OFFICE ASSISTANCE
Cambrian College
01.2018 - 06.2019
- Provides international student advising and support
- Help students understand school policies and integrate into school life
- Guided by the Manager, coordinates mentoring / volunteer programs
- Liaises to assist with communication issues with other College departments.
FRONT DESK ASSOCIATE(PART-TIME)
Teddy Club Pet Shop
01.2017 - 01.2018
- Assist customers on the sales floor, on the telephone, as well as at the registers.
- Proactively seek to learn and grow through personal learning and development opportunities.
- Assists Store Manager in attaining accurate inventory levels and helps reduce shrinkage.
- Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget.
SERVER(PART-TIME)
KaKa Sushi
01.2017 - 01.2018
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Examine trays to ensure that they contain required items
- Place food servings on plates or trays according to orders or instructions
Education
Business
Cambrian College
Toronto, ON04.2019
Skills
Microsoft Office and Excel
Communication Skills
Customer service
Storage Organization
Mandarin Chinese(Native)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
Food Safety Certificate
Timeline
Food Service
Costco
09.2023 - Current
OFFICE ASSISTANT
JINJILIE Pathway Immigration Services
12.2021 - 07.2022
SERVER
Shanghai 360
01.2020 - 11.2021
INTERNATIONAL STUDENT OFFICE ASSISTANCE
Cambrian College
01.2018 - 06.2019
FRONT DESK ASSOCIATE(PART-TIME)
Teddy Club Pet Shop
01.2017 - 01.2018
SERVER(PART-TIME)
KaKa Sushi
01.2017 - 01.2018
Business
Cambrian College