Chantenes Wartel
San Lorenzo
Summary
My goal is to seek opportunities to expand my knowledge of client needs and preferences while maintaining my commitment to learning and excellence. I am passionate about child development and enthusiastic about strengthening my understanding of human behavior as well as its impact on the developmental stages of childhood. I have had the privilege to work and connect with people from different backgrounds and I understand the importance of catering to the individual. My key strengths include communication, conflict resolution and patient assessment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Fremont Hospital
12.2024 - Current
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patient behavior and mental health status to ensure safety and compliance with care plans.
- Assisted in implementing therapeutic activities, enhancing patient engagement and support during treatment sessions.
Sales Associate/Customer Service
Nike
03.2019 - Current
- Developed strong communication skills through effective interaction with diverse clientele, resulting in increased customer satisfaction.
- Cultivated a deep understanding of client needs and preferences, consistently exceeding expectations and leaving a lasting impression.
- Maintained knowledge of product features, benefits, and promotions to enhance sales effectiveness.
Behavior Technician
Learning Arts
10.2023 - 02.2024
- Providing Direct Therapy: Used evidence-based techniques such as Applied Behavior Analysis (ABA) to teach and reinforce desired behaviors and skills.
- Data Collection: Recorded and tracked clients' behaviors and progress toward their goals to help BCBAs make informed decisions about treatment.
Shift Leader
Jamba Juice
10.2016 - 01.2019
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members to enhance performance and operational efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Bachelor's degree - Psychology
San Francisco State University
San Francisco, CA10-2026
Associate in Science (AS) - Social Sciences
Merritt College
Oakland, CA04.2022
Skills
- Behavior management
- Stress reduction techniques
- Behavior observation
- De-escalation techniques
- Problem-solving
- Compassionate care
- Patient advocacy
- Data confidentiality
- Recovery support
- Collaborative treatment planning
- Active listening
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- BLS Certification
- Non-CDL Class C
Languages
Spanish
Limited Working
Timeline
Mental Health Technician
Fremont Hospital
12.2024 - Current
Behavior Technician
Learning Arts
10.2023 - 02.2024
Sales Associate/Customer Service
Nike
03.2019 - Current
Shift Leader
Jamba Juice
10.2016 - 01.2019
Associate in Science (AS) - Social Sciences
Merritt College
Bachelor's degree - Psychology
San Francisco State University