Chantelle Thorkilsen
Princeton
Summary
Versatile and goal-oriented professional with a proven track record in customer service and complex problem-solving. Excelled at Direct Credit Operations by fostering positive relationships and achieving timely account resolutions. Skilled in stress tolerance and detail-oriented tasks, demonstrating a friendly, positive attitude across diverse roles. Committed to excellence and continuous learning.
Overview
17
17
years of professional experience
Work History
Debt Collector
Direct Credit Operations
05.2018 - 09.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
310 Loan
05.2011 - 05.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Kitchen Staff Member
Kopernick Lodge
01.2010 - 05.2011
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Conducted inventory and restocked items throughout day.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Fast Food Team Leader
McDonald's Restaurant
07.2009 - 05.2011
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Kitchen Staff Member
Cactus Club Cafe
06.2007 - 07.2009
Education
High School Diploma -
LA Matheson Secondary
Surrey, BC06-2010
Skills
- Patience and persistence
- Goal-oriented mindset
- Stress tolerance
- Complex Problem-solving
- Hardworking and reliable
- Attention to detail
- Ability to learn quickly
Timeline
Debt Collector
Direct Credit Operations
05.2018 - 09.2024
Customer Service Representative
310 Loan
05.2011 - 05.2018
Kitchen Staff Member
Kopernick Lodge
01.2010 - 05.2011
Fast Food Team Leader
McDonald's Restaurant
07.2009 - 05.2011
Kitchen Staff Member
Cactus Club Cafe
06.2007 - 07.2009
High School Diploma -
LA Matheson Secondary
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