Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Chantelle Sutton

Chantelle Sutton

Summary

Retail professional with strong background in managing store operations and leading teams. Known for implementing efficient processes that drive sales and improve customer service. Recognized for fostering collaborative team environment and adapting to changing retail demands.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales & Service Supervisor

Hudson's Bay Company
09.2023 - Current
  • Lead the Full Service Selling department(s) within the store by demonstrating advanced product knowledge and leading exceptional customer service.
  • Lead a selling culture, driving performance through leadership, coaching and development, and performance management in a commissioned environment.
  • Supported proper zoning and scheduling of Associates within the store and make adjustments as required based on changing priorities.
  • Empowered Associates to provide solutions for customer inquiries escalating when necessary.
  • Observed associates and provide coaching and training in the assigned department(s) to enable their professional growth and assist in achieving performance goals.
  • Delivered results within the department by being aligned to department KPI goals, and by leading, developing, and holding team members accountable to objectives.
  • Fostered a customer-centric performance culture across the entire stores to deliver positive outcomes across the organization.
  • Supported in store and corporate Asset Protection team and initiatives with execution of shortage reduction and safety strategies / programs, incident response management and execution, merchandise protection and building security where needed.
  • Supported in store marketing, visual merchandising and store set up initiatives by collaborating and partnering with the Visual and Operations supervisor to ensure full store execution and success.
  • Lead the recruitment process of hourly roles while prioritizing internal movement and succession planning where applicable for advancements of team members.
  • Worked in compliance with all Health and Safety requirements in accordance with Occupational Health and Safety laws, regulations and standards including the Company's Health and Safety Management System, and the responsibilities outlined in the Company's Health and Safety Policy.

Fragrance Advisor

Hudson's Bay Company
06.2020 - 09.2023
  • Assisted in inventory management tasks, leading to accurate stock levels and efficient re-ordering processes.
  • Assisted in planning and executing successful promotional events that drove foot traffic into the store while creating excitement around featured products or brands.
  • Developed strong relationships with clientele by remembering personal details and preferences, fostering brand loyalty.
  • Collaborated with team members to achieve store sales goals and maintain high standards of customer service.
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Provided exceptional after-sales support by following up with clients regarding their purchases and addressing any questions or concerns they may have had.

Intimate Apparel Associate

Hudson's Bay Company
09.2012 - 06.2020
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Established clear expectations for team members, leading to improved accountability and performance levels.
  • Improved customer satisfaction by providing personalized bra fittings and expert advice on proper sizing and styles.
  • Processed customer orders and accurately handled payment transactions.

Housewares Associate

Hudson's Bay Company
08.2013 - 07.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

SIRENS
05.2012 - 09.2012
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Deli Clerk

Thrifty Foods
07.2009 - 05.2012
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Learned other teammates' work tasks to train as backup.

Education

High School Diploma -

Edward Milne Community School
Sooke, BC
06-2012

Skills

  • Strong Organizational Skills
  • Proficient in Technology
  • Verbal and Written Communication
  • In-Depth Product Knowledge
  • Problem-solving
  • Decision-making
  • Team building and leadership
  • Training and mentoring
  • Typing accuracy (average of 48 WPM)

Accomplishments

Dance: Masters in Contemporary & Lyrical Hip-Hop



1st, 2nd, and, 3rd Annual Celebration of the Year in Dance Awards (2007 - 2009)


Best Performance (Senior Division)

Best Performance (Teen Division)

Best Hip Hop Performance (Senior Division)

Best Jazz Performance (Teen Division)

2008 Outstanding Technical Performance (Teen & Senior

Division)

Best Choreographer (Senior Division)

Best Choreographer (Teen Division)

Best Choreographer (Mini and Junior Division)

Best Jazz Performance (Senior Division)

2009 Best Contemporary Performance (Senior and Junior Division)

Best Lyrical Performance (Senior Division)

Best Duo/Trio Performance (Senior/Junior/Teen Division)

Best Female Dancer (Senior/Junior/Teen Division)

Best Specialty Performance (Junior Division)



2011 Winner of MuchMoreMusic's Electric Circus Dance Party


Grand Prize of $5,000



2012 Sponsorships from Nike and Monster Energy Drink were awarded



World of Dance Nationwide Tour Competition Awards


Best Group Number (Senior Division)

Outstanding Choreographer Award (Senior/Junior/Teen Division)

Best On Stage Performance (Senior Division)

Best Couples Performance (Senior Division)



BattleFest 19 Awards


Best Choreographer (Senior Division)

MVP (Senior & Junior Division)

Fierce Female Award (Senior Division)

Most Memorable (Senior Division)

Best Female Dancer (Senior & Junior Divisions)



BEYOND THE BEAT Dance Competition Awards


Most Artistic (Senior Division)

Best Choreographer (Senior & Junior Division)

Best Female Dancer (Senior Division)

Kids Artistic Revue (KAR) National Dance Competition Awards

Most Energetic (Senior Division)

Most Graceful (Senior Division)

Best Contemporary Routine (Senior Division)

Best Hip Hop Routine (Senior/Junior/Teen Divisions)



Ultimate Brawl 2012 Awards


Best Hip Hop Routine Of The Year (Senior Division)

Best Choreography Of The Year (Senior Division)

Best Hip Hop Group Routine (Junior Division)

Best Female Hip Hop Routine (Senior Division)

Best Female Dancer Of The Year (Senior/Junior/Teen Divisions)



Winner of the Move Your Feet Award


Grand Prize of $12,000

Languages

English
Native or Bilingual

Certification

First Aid Level 1

Timeline

Sales & Service Supervisor

Hudson's Bay Company
09.2023 - Current

Fragrance Advisor

Hudson's Bay Company
06.2020 - 09.2023

Housewares Associate

Hudson's Bay Company
08.2013 - 07.2014

Intimate Apparel Associate

Hudson's Bay Company
09.2012 - 06.2020

Sales Associate

SIRENS
05.2012 - 09.2012

Deli Clerk

Thrifty Foods
07.2009 - 05.2012

High School Diploma -

Edward Milne Community School

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Chantelle Sutton