Chantelle St Martin
Duffield
Summary
Resourceful Security Officer experienced in emergency response and maintaining safety. Built and maintained talented teams while resolving critical issues in time-sensitive environments through effective leadership. Committed to fostering teamwork and continuous improvement to achieve organizational goals.
Overview
20
20
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Supervisor/House Lead
HF Resources
09.2025 - Current
- Supervising youth workers while working with youth in care in group home settings. This comes with contact notes, critical incident reports, extensive communication methods such as log books, work phones, email, computers, scanning documents, filing, power points, budgeting, typing, communication books, shift exchange binders. Controlling budgets, categorizing, organizing, doing cleaning logs, training for major incidents, mitigations, safety plans, training CYCWs on documenting, following procedures and protocol, doing food plans, recreation plans and organizing appointments and going to school. Administration of medications and using MAR and PRN sheets. Month end forms and working as a team. In this career path working with others with different goals and uniting their goals with yours. Being confident with yourself and not letting anything hit you personally so you can do your job in a professional manner, remaining calm, stable and observant during crisis moments.
Federal Correctional Officer
CSC
05.2024 - 12.2025
- This position Comes with temporary peace officer status when out of the institutions and security clearance; Working with Restricted weapons aka handgun and C8 Carbines specific shotguns (I received all around marksman badges) baton training, gun retention, utilizing OC Sprays, CS gas, SCBA equipment, fire rescue, masking up, rubber bullet and grenades and 40 MM launcher training, self defense, arrest and control, utilizing leg irons, body belts and normal cuffs. Having tactical skills physical and Mental, not allowing for breeches or escape, learning various posts, positions, driving inmates to Hospital or airplane areas, maintaining professionalism, reading a room, assessing, keeping the inmates safe while keeping us in blue as top priority of safety as a team. Having strong ethics, diffusing, utilizing various electronic systems, doors, barriers, radios, mic systems, strong communication, diffusing skills and tactics, major multi-tasking skills, Writing critical incident reports, log books, major computer systems and count boards and running control centres. Maintaining privacy and rehabilitation and integration of inmates back into society. Driving cage vans and being accountable. Professionalism is a must.
Screen Officer
CATSA
Edmonton
01.2022 - 09.2025
- Raic Transportation Security Clearance Extensive Training to keep aviation Safe and Secure from threats to aviation. Working universally with every single type of person from infant to elderly, low conflict to high conflict, every culture, religion, type of disability physically and mentally. Assisting individuals to prep them for going through to the secure side of the airport. screening people and their belongings in a systematic pattern for contraband or threats to aviation. Letting them know it's a must yet keeping it positive, which includes training for weapons or explosives hidden or in parts. We communicate, utilize tools and physical searches of persons and belongings in a patterned system and assist people where they require special assistance or information. We utilize diverse languages at the levels we each have to connect with the people in every way we can to make it an easy transition for them. There is immense privacy, systematic approaches, step by step procedures.
- Coordinated screening operations for baggage and personal items efficiently.
- Trained new staff on protocols and safety regulations effectively.
- Collaborated with team members to maintain operational readiness at checkpoints.
- Conducted quality control checks on screening equipment and processes regularly.
- Implemented new technologies to enhance workplace productivity levels.
- Enforced compliance with regulatory standards and company policies.
- Implemented risk management strategies to mitigate potential threats.
Legal Assistant
Royal Living Industries-Wetaskiwin
Edmonton
01.2014 - 07.2019
- Assisted clients with legal documents and paperwork in family law. Scheduled appointments and explained the court system.
- Reviewed contracts and agreements to ensure compliance with legal standards and mitigate potential risks.
- Supported attorneys by managing calendars, scheduling appointments, and organizing files.
- Organized case files and maintained accurate records for legal proceedings.
- Organized and prepared case exhibits and evidence for trial.
- Communicated with clients to gather information and provide updates on cases.
- Managed filing of legal documents to ensure proper organization.
- Applied time management skills to prioritize tasks efficiently.
Administration/Secretary/Payroll
St.Martin
Wabamun
06.2011 - 08.2014
- Working with Payroll, Word Programming, Records and information Management, income projects, communication and technology in the office, managing time and scheduling, calendar programming, specialized computer applications, research, customer service and advertising, evaluations, double checking all my working to make sure everything is correct and efficient electronically and in file folders. I deal with time splits, manual bill slips, accounts receivable and payable, budgeting, making use of time management, keeping all information secure and confidential. All typical office criteria for a medium sized company. Fast Typing was an asset as well. I may be lacking that direction from where I once was. GardaWorld, Edmonton International
- Managed office correspondence and ensured proper document flow.
- Maintained organized filing systems for easy document retrieval.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Created documents, spreadsheets, presentations, and reports utilizing Microsoft Office Suite applications.
- Processed invoices by verifying accuracy of charges, obtaining approval signatures, entering data into accounting system, and mailing payments.
- Scanned documents into an electronic format for easy access by other staff members.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
Restaurant Management Family Owned
Friends & Neighbors
Edmonton
12.2006 - 05.2014
- Managed two restaurants specializing in Canadian and Vietnamese cuisine, focusing on vegan and vegetarian options.
- Managed daily operations of business, including hiring and training staff.
- Provided leadership and direction to enhance overall operational efficiency.
- Oversaw staff training and development to enhance customer service skills.
- Cultivated vendor relationships to secure quality product offerings and enhance menu variety.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Facilitated customer feedback initiatives to enhance service delivery and address improvement areas.
Brownies & Girl guides Leader
Girl Guides
09.2011 - 09.2012
- Trained and mentored children to develop codes of conduct, safety awareness, and leadership skills. Handled children with diverse needs, providing tailored support for those with physical and learning disabilities.
Education
Psychology / Social Work/Private Investigator/Legal Assistant/Paralegal/French/wedding And Events -
Stratford University
Edmonton, AB 07.2010 - 07.2026
College certificate - Emergency response career pathways
CENTRE HIGH
Edmonton, AB 09.2007 - 02.2009
Skills
- Staff management
- Team development
- Customer service
- Conflict resolution, de escalation tactics, Paraphrasing, proper proxemics, body language, tone
- Writing, logging and, communication skills
- Equitable leadership
- Strategic perspective
- Safety
Certification
- May 2029 Valid driver's license class 5 Alberta Registry
- Aug 2025 Security License Alberta Registries.
- Feb 2010 College certificate in Emergency response career pathways Centre high-Edmonton
- Screening Officer Certifications
- Conductor Certification
- Federal Correctional Certification
- License & Passport & Fully Vaccinated & Criminal Record is Clear
- Certification in Private investigator studiesStratford University-Wetaskiwin
- Certification in Veterinary assistant Stratford
- Certification in Paralegal StudiesStratford University-Wetaskiwin
- Whimis Federal Corrections Canada
- Indigenous Awareness Federal Corrections Canada
- Oct 2025 Oct 2027 Medical Administration Breath for Life
- May 2024 May 2027 AED Standard First Aid & CPR Level C Canada blue cross
- Suicide intervention certificate
Languages
French: Elementary, Spanish: Elementary, Arabic: Elementary, Vietnamese: Elementary
Interests
Travelling, Accuracy shoot training, Playing with SCBA equipment, Learning, Observing, Documenting, Family, Encouraging growth within people where they are ready or when., Animals & Reptiles, Room, Bag, Person, Cell, Vehicle, Searching, Decompress shower baths
Awards
May 2025 Marksmen on Pistol Federal Corrections Canada, May 2025 Marksmen on C8 Carbine Federal Corrections Canada, Various Honour Awards Stratford University
Volunteer
Soccer Coach Volunteer, 2010-04, 2014-06, Training, Supervising Children in the age group of age 4 up to the age of 9 years. Teaching the children team working skills as well as independent learning, drills, score keeping, finding out where they excel and need help. Making sure no children are left out or fall behind, motivate and give positive reinforcement, Safety regulations, helping them to find positive mind sets and help them achieve greatness as well as talents.
Timeline
Supervisor/House Lead
HF Resources
09.2025 - Current
Federal Correctional Officer
CSC
05.2024 - 12.2025
Screen Officer
CATSA
01.2022 - 09.2025
Legal Assistant
Royal Living Industries-Wetaskiwin
01.2014 - 07.2019
Brownies & Girl guides Leader
Girl Guides
09.2011 - 09.2012
Administration/Secretary/Payroll
St.Martin
06.2011 - 08.2014
Psychology / Social Work/Private Investigator/Legal Assistant/Paralegal/French/wedding And Events -
Stratford University
07.2010 - 07.2026
College certificate - Emergency response career pathways
CENTRE HIGH
09.2007 - 02.2009
Restaurant Management Family Owned
Friends & Neighbors
12.2006 - 05.2014