Chantelle Smith
Brampton
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AAS Canada
Toronto
10.2024 - 03.2025
- Provided clients with assistance in preparing required travel documents and forms.
- Assisted disabled passengers with special needs throughout their travels.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Identified needs of customers promptly and efficiently.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
Personal Support Worker
Holland Christian Homes
Brampton
03.2023 - 05.2023
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped clients get in and out of beds and wheelchairs.
- Recorded client status progress and challenges in logbooks and reports.
Personal Support Worker
Bramalea Retirement Residence
Brampton
07.2022 - 02.2023
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Medical Receptionist
WellMedica
Brampton
02.2021 - 09.2021
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and health information.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
Education
Certificate -
CPR
Brampton, ON02-2024
Diploma - Personal Support Worker
Medix College
Brampton07.2022
Certificate -
CPI Training
Medix College06.2022
Diploma - Office Administration
Trios College
Brampton, On03.2021
Skills
- Experience working with PS Suite
- Medical software applications
- Knowledge of medical terminology
- Patient scheduling
- Data entry
- Meal planning
- Transcription
- Cash management
- Compassionate client care
- ID verification
- Labratory knowledge
- Patient Care
- Behavior redirection
- Housekeeping
Education and Training
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Timeline
Customer Service Representative
AAS Canada
10.2024 - 03.2025
Personal Support Worker
Holland Christian Homes
03.2023 - 05.2023
Personal Support Worker
Bramalea Retirement Residence
07.2022 - 02.2023
Medical Receptionist
WellMedica
02.2021 - 09.2021
Certificate -
CPR
Diploma - Personal Support Worker
Medix College
Certificate -
CPI Training
Diploma - Office Administration
Trios College
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