Summary
Overview
Work History
Education
Skills
Hi, I’m

Chantelle Nelson-Aljoe

Hamilton,ON
Chantelle Nelson-Aljoe

Summary

Service-oriented Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.

Well-rounded professional committed to interacting with customers and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets customers oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Positive and upbeat professional successful at balancing guest and business procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

4
years of professional experience

Work History

Hampton Inn and Suites

Guest Service Representative
04.2024 - Current

Job overview

  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Arranged for translators and other special services for guests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Promoted loyalty programs to encourage repeat business.
  • Encouraged customers to provide feedback on their stay experiences.
  • Informed customers about upcoming events held at the hotel.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Maintained cleanliness of lobby area throughout shift.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Assisted with luggage storage upon request.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Took reservations from patrons by phone or online.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Ensured compliance with hotel policies and procedures.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled customer complaints professionally and efficiently.
  • Offered guests beverages and refreshments upon check-in.
  • Maintained accurate records of all transactions within the hotel software system.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Coordinated transportation arrangements for guests as needed.
  • Provided guidance to new team members on how to perform tasks correctly.

Quality Hotel Inn and Suites
Burlington, Ontario

Guest Service Representative
02.2023 - 04.2024

Job overview

  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Arranged for translators and other special services for guests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Took reservations from patrons by phone or online.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Answered incoming calls from guests seeking reservations or general information.
  • Provided assistance to guests throughout their stay.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Monitored security cameras to ensure safety of customers and staff.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Carmen's Banquet Centre
Hamilton, Ontario

Administrative Assistant
11.2022 - 12.2023

Job overview

  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Facilitated communication between different departments within the organization.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Processed invoices for payment using accounting software applications.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Managed office supplies inventory and placed orders when necessary.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Marquis Gardens Banquet Centre
Hamilton

Sales Manager
05.2021 - 02.2023

Job overview

  • Used change methodologies to increase sales and led projects for increased productivity.
  • Created and presented monthly reports to management on sales performance.
  • Established relationships with key clients, while maintaining existing customer base.
  • Resolved customer complaints regarding sales and service.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Mohawk College of Applied Arts And Technology
Hamilton, None

Some College (No Degree) from Fashion Design
04-2024

Niagara College
Welland, None

Diploma from Community And Justice
10-2015

St. Paul's - Adult Learning
St. Catharines, ON

High School Diploma
06-2013

Skills

  • Check-in coordination
  • Shift change management
  • Concierge support
  • Loyalty promotion
  • Event information management
  • Reservation management system
  • Documentation and reporting
  • First aid training
  • Data inputting
  • Food and beverage area setup
  • Detail-oriented
  • Data entry
  • Food Handling Certified
  • WHIMIS Certified
  • CMHA Mental Health Certified
  • Inventory management
  • Point of sale operation
  • Suggestive selling
  • Upselling techniques
  • Food safety

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Chantelle Nelson-Aljoe