CHANTELLE KIRTON
Mississauga,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Augustus
12.2022 - 10.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Public storage
03.2021 - 07.2022
- Ensuring dynamic customer service while taking calls
- Listen attentively to callers needs to ensure positive customer experience
- Booking storage reservations for clients
- Providing accurate information about client products and services to callers on how to use products and services
- Handling customer calls despite degrees of difficulty In courteous and business like fashion
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered prompt service to prioritize customer needs
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Processed customer service orders promptly to increase customer satisfaction
Picker/Packer
Mattel Warehouse
10.2020 - 12.2020
- Assorting and organizing packaged supplies
- Picking and packing supplies
- Stacking products on shelves to correct bins or containers
- Line Assembled
- Labeled products, rotated stock and fronted merchandise for appealing display
- Located needed merchandise in inventory
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies
- Package label chairs to correct destinations
Warehouse Worker
Egocentric Warehouse
09.2018 - 04.2019
- Packaging and labeling
- Stocking and supplying areas designated areas
- Dusting, sweeping, vacuuming and mopping
- Cleaning and Inspecting chairs, and bagging
- Performing and documenting routine inspection and maintenance activity
- Maintained clean, orderly work environment free of hazards
- Unpacked and repacked items in different quantities and configurations for shipment
- Checked packages and merchandise for damage and notified vendors
- Strapped items down over protective padding to secure throughout transportation
- Collaborated with various departments to manage timely delivery of orders and avoid delays
- Conducted regular inspections and audits to check quality and verify inventory levels
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Prepared and checked outbound shipments for accuracy
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Moved cardboard, plastic ties and other debris from unboxing to trash
Home Stager
Denizon Samuel
07.2016 - 12.2016
- Maintenance and staging
- Setting up props for displays
- Decorating
- Vacuum, Dusting and Sweeping
- Rearranging, organizing and refreshing
- Greeting and answering customers questions while applying the customers input to the displays
- Selected furniture, lighting and accessories to enhance design concepts
- Researched and stayed current on industry trends to incorporate new products into designs
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent
- Conducted client consultations to understand requirements and preferences
- Developed space planning concepts, color palette selections, and textile presentations
- Participated in furniture selection and documentation of specifications
Customer Service Representative
P.O.S
01.2005 - 01.2010
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered prompt service to prioritize customer needs
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Sought ways to improve processes and services provided
- Reached out to customers after completed sales to suggest additional service or product purchases
- Met customer call guidelines for service levels, handle time and productivity
Education
High School Diploma - undefined
James Lyng
Montreal East, QC06.2008
Skills
- Team Development and Leadership
- Scheduling Technique
- Microsoft PowerPoint
- Credit Card Payment Processing
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Representative
Augustus
12.2022 - 10.2024
Customer Service Representative
Public storage
03.2021 - 07.2022
Picker/Packer
Mattel Warehouse
10.2020 - 12.2020
Warehouse Worker
Egocentric Warehouse
09.2018 - 04.2019
Home Stager
Denizon Samuel
07.2016 - 12.2016
Customer Service Representative
P.O.S
01.2005 - 01.2010
High School Diploma - undefined
James Lyng
Similar Profiles
Mia KisMia Kis
Supervisor at AugustusSupervisor at Augustus
Divyajyothi DameraDivyajyothi Damera
Medical Coder at Augustus Healthcare Management LLPMedical Coder at Augustus Healthcare Management LLP
Harriet BakerHarriet Baker
Team Member at Augustus GelateryTeam Member at Augustus Gelatery