Chantelle Jones
Penticton,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Consultant
SYSCO Food Services
10.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers. Increased new business by 27% in first year in territory.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Account Manager - B2B Business Development
Clark Freightways
04.2022 - 10.2022
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Increased New business opportunities by $600k in 4 months.
Inside Sales Specialist
Outdoorsy
04.2018 - 04.2022
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Delivered exceptional customer service by addressing concerns promptly, ensuring repeat business and generating positive referrals.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Grew Canadian customers from 50 to 500 in 4 years leading the inside sales team.
- Streamlined the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance.
- Identified new market opportunities through thorough research and analysis of industry trends, expanding the company''s reach into untapped territories.
- Supported territory expansion initiatives by researching prospective clients within designated regions.
Brand Coordinator
Wow 1 Day Painting
04.2014 - 04.2018
- Developed strong relationships with key industry influencers, fostering positive brand associations and long-term partnerships.
- Developed comprehensive project plans for marketing initiatives, breaking down tasks into manageable milestones to ensure timely completion within budget constraints.
- Managed event planning for promotional activities, ensuring a professional representation of the brand at all times.
- Worked closely with internal stakeholders such as product managers or designers to align branding messages consistently across all company touchpoints.
- Provided support to sales teams by developing tailored presentations and collateral materials that showcased product benefits and features effectively.
Education
Bachelor of Arts - Archaeology
Simon Fraser University
Burnaby, BCSkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Prospecting skills
- Strategic Planning
- Consultative Sales
- Lead Generation
- B2B Sales
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Consultant
SYSCO Food Services
10.2022 - Current
Account Manager - B2B Business Development
Clark Freightways
04.2022 - 10.2022
Inside Sales Specialist
Outdoorsy
04.2018 - 04.2022
Brand Coordinator
Wow 1 Day Painting
04.2014 - 04.2018
Bachelor of Arts - Archaeology
Simon Fraser University