Chantelle Gagnon
Tilbury,Canada
Summary
Dynamic and reliable professional with proven customer service excellence at Onroute. Skilled in cash handling and time management, I consistently exceeded productivity goals while mentoring new employees. My ability to maintain a clean environment and collaborate with team members contributed to a positive shopping experience and increased sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Onroute
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, transactions to complete customer purchases.
Babysitter
Katie Cox
03.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
12 -
Tilbury District High School
Tilbury, ON06.2025
Skills
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- ID verification
Certification
Smart serv certificate
Timeline
Cashier
Onroute
07.2023 - Current
Babysitter
Katie Cox
03.2018 - Current
12 -
Tilbury District High School
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