Chantelle Fuhr
Maple Ridge,BC
Summary
I WORKS SALES AND PLACE ORDERS FOR COMPANY UNIFORMS, PREPARING QUOTES AND INVOICES, ONCE QUOTES ARE APPROVED I ALSO PROCESS EACH ORDER.
I TRAIN NEW EMPLOYEES AND MAINTAIN HEALTHY RELATIONSHIPS WITH STAFF AND CUSTOMERS.
I HAVE EXCELLENT CUSOTMER SERVIS SKILLS.
Overview
7
7
years of professional experience
Work History
Commercial Supervisor
MARKS WORK WEARHOUSE
MAPLE RIDGE
09.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
CUSTOMER SERVICE
LONDON DRUGS
Maple Ridge, BC
08.2018 - 08.2020
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Water Fitness Instructor
FITNESS EDGE
Maple Ridge, BC
03.2017 - 03.2020
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Encouraged participants to stay motivated and reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Implemented new and creative exercise routines to keep participants motivated.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Set up and broke down equipment before and after classes.
- Provided emergency first aid and CPR as needed.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Used music to motivate and energize classes.
- Promoted fitness classes to boost gym attendance.
Education
High School Diploma -
Pleasant Valley Secondary School
07.1994
Skills
- Corporate Branding
- Automated Telephone Systems
- Customer Service
- Daily Reporting
- Quality Assurance
- Delegating Work Assignments
- Team Training
- Cash Control
- Employee Training
- Oral and Written Communications
- POS System Operation
- Credit and Cash Payments
Timeline
Commercial Supervisor
MARKS WORK WEARHOUSE
09.2020 - Current
CUSTOMER SERVICE
LONDON DRUGS
08.2018 - 08.2020
Water Fitness Instructor
FITNESS EDGE
03.2017 - 03.2020
High School Diploma -
Pleasant Valley Secondary School
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