Chantelle Fernandez
MXInc
HUNTINGTONBEACH
19
years of professional experience
Customer-focused professional with experience in service and sales, committed to enhancing client satisfaction and driving revenue growth. Strong communicator with adaptability and ability to manage multiple tasks effectively. Ready to apply Spanish proficiency and hands-on experience to support customer engagement in a dynamic environment.
Work History
Lead Clinical Support Staff
1 Year 8 Months- Actively participated in continuing education opportunities to stay current on best practices within the scope of clinical support roles, thereby enhancing the quality of care provided at the practice level.
- Contributed to a positive patient experience by consistently maintaining a professional and empathetic demeanor.
- Demonstrated adaptability and flexibility in a fast-paced clinical environment, effectively managing multiple tasks while maintaining a high level of attention to detail.
- Supported patient intake processes, ensuring accurate documentation and compliance with treatment protocols.
Personal Assistant
8 Years 7 Months- Organized executive schedules, ensuring optimal time management and prioritization of tasks.
- Coordinated travel arrangements, including itineraries, accommodations, and logistics for team members.
Sales Associate
4 Years 7 Months- Acquired expertise in tanning services, product offerings, and client engagement strategies to enhance customer experience.
- Played a key role in maintaining a welcoming environment and educating clients on product benefits, contributing to increased customer retention and sales.
- Joined as a Sales Associate, quickly gaining knowledge in tanning services, product offerings, and client engagement strategies.
- Demonstrated strong work ethic and punctuality while managing high-volume shifts with professionalism and care.
Sales and Service Specialist
2 Years 11 Months- Progressed from entry-level to lead sales role, educating customers on safe tanning practices and upselling premium lotions and packages, enhancing customer experience and increasing sales.
- Oversaw cleanliness, safety protocols, and financial transactions, including daily cash handling and end-of-day reconciliation.
Medical Receptionist
1 Year 3 Months- Delivered high-quality service as the primary contact for patient inquiries, managing appointment scheduling, client communications, and patient recordkeeping.
- Oversaw front-desk operations, optimizing patient engagement and communication in medical office administration.
Medical Client Liaison
3 Months- Delivered high-quality service as primary contact for patient inquiries, managing appointment scheduling, client communications, and patient recordkeeping to enhance patient satisfaction.
- Streamlined patient documentation and coordinated with multiple departments to improve patient experience.
- Oversaw front-desk operations, strengthening patient engagement and communication in medical office administration.
Sales Consultant
3 Months- Bridged reception and sales roles, enhancing client experiences by coordinating appointments for both tanning and hair salon services and ensuring seamless service delivery.
- Leveraged prior expertise to drive sales of tanning products, increasing client retention and contributing to revenue growth through cross-selling and up-selling opportunities.
Education
- Anthropology
In process to study Anthropology
High School
Graduated with Honors
Skills
Technical: Proficient in Microsoft Office Suite (Word
PowerPoint
Excel) and Sun Touch Plus.
Languages: Bilingual – Fluent in English
conversational Spanish.
Core Strengths: Punctual
dependable
goal-oriented
with problem-solving abilities and a proven track record of dedication to customer satisfaction.
Analytical skills
Multitasking
Dependability
Communication
Certified in CPR/AED
Crisis intervention
Compassionate patient interaction
Timeline
Lead Clinical Support Staff
Northbound Treatment
12.2024 - CurrentRead More
Personal Assistant
MXInc
01.2018 - CurrentRead More
Sales Associate
Unique Tans
01.2013 - 08.2017Read More
Sales and Service Specialist
First Class Tans
01.2010 - 12.2012Read More
Medical Receptionist
Newport Children’s Medical Group
08.2008 - 11.2009Read More
Medical Client Liaison
Newport Children’s Medical Group
04.2008 - 07.2008Read More
Sales Consultant
White Sands Tanning and Hair Salon
01.2008 - 04.2008Read More
Orange Coast College
from Anthropology
Read More
Santa Barbara City College
Read More
Huntington Beach High School
High School
Read More