Chantel Wilk
8 Ridgeway Drive NW, Edmonton ,AB
Summary
Self-motivated professional with extensive experience in guest services and customer relations. Proven expertise in recordkeeping, problem-solving, and customer engagement. Maintains a positive atmosphere while efficiently managing multiple responsibilities. Recognized for composure and reliability in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Accessories Specialist
Reface Magic
Edmonton, Alberta
08.2023 - 02.2025
- Delivered exceptional customer service by warmly welcoming clients, and fostering an inviting atmosphere while guiding them through company processes. I had the pleasure of assisting them in interpreting trends, selecting colors, designs, and accessories.
- Handled customer complaints in a professional manner and resolved issues quickly and efficiently.
- Answered customer inquiries regarding product features, pricing, and availability. While also developing creative merchandising techniques to increase sales of accessories.
- Managed time effectively to ensure tasks were completed on schedule, and clients' project deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Cover/Coat Check Attendant
BLVD/Studio 107/Alibi/Club 82
Edmonton, AB
01.2016 - 01.2020
- Welcomed and interacted with members and guests during the verification of proper IDs.
- Maintained accurate retrieval and distribution of all guests' personal items checked into the coatroom.
- Understood and communicated facility rules and standards to guests, while monitoring activities to verify compliance.
- Interacted warmly, courteously, and professionally with guests and associates, which cultivated a joyful, inviting atmosphere while performing my assigned tasks diligently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Built relationships with members and guests to created welcoming and warm environments that promoted future visits.
Veterinary Medical Assistant
Meadowbrook Animal Clinic Clinic
Edmonton, Alberta
10.2016 - 02.2018
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Monitored vital signs of hospitalized patients throughout their stay at the clinic.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Veterinary Medical Assistant (VMA) -
Northern Alberta Institute of Technology
Edmonton06-2016
Skills
- Customer service
- Time management
- Relationship building
- Attention to detail
- Problem solving
- Strong organization
- Self-motivated
- Communication skills
- Hospitality experience
Accomplishments
- Graduated with a 4.0 GPA, earning a place on the Deans list at NAIT
Affiliations
- Fitness enthusiast
- Returning to NAIT, January 2026 to pursue a career in Interior Design
References
References available upon request.
Timeline
Accessories Specialist
Reface Magic
08.2023 - 02.2025
Veterinary Medical Assistant
Meadowbrook Animal Clinic Clinic
10.2016 - 02.2018
Cover/Coat Check Attendant
BLVD/Studio 107/Alibi/Club 82
01.2016 - 01.2020
Veterinary Medical Assistant (VMA) -
Northern Alberta Institute of Technology
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