Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantel Welsh

Bowmanville,ON

Summary

Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Collaborative multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals of serving clientele.

Overview

15
15
years of professional experience

Work History

Customer Service Team Manager

Activation Products
06.2020 - Current
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Kept employee workloads fair and balanced to achieve daily objectives while maintaining high job satisfaction.
  • Motivated employees to deliver effective high quality service to our clients each day through consistent coaching and recognition.
  • Collaborated with customer service team members to discuss new ways to alleviate service issues.
  • Optimized organizational processes by effectively managing team schedules and duties.
  • Trained new hires in product specifications, selling techniques, and customer care tactics to significantly increase customer satisfaction ratings.
  • Set, enforced and optimized internal and public policies to maintain responsiveness to demands.
  • Strived to communicate with management teams to create daily and weekly sales plans based on weekly sales trends.
  • Investigated and rectified issues with shipments, product damage and incorrect product amounts.
  • Answered incoming calls and emails from clients using my skills to seek a memorable customer journey.

Shoe Boutique

Activation Products
03.2016 - 02.2020
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained energy and enthusiasm while proving successful at working within tight deadlines in a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Lead Waitress

Maharaja
08.2014 - 02.2016
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Greeted new customers, discussed specials and took orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Trained staff members on use of POS system.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Barista

Bakers Dozen
04.2008 - 02.2014
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash exchange and issuing of receipt.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Upsold specialty items with beverages, increasing store sales.

Education

High School Diploma -

Clarington For Individual Studies
Bowmanville, ON
08.2018

Skills

  • Adaptability
  • Critical thinking
  • Leadership
  • Teamwork
  • Problem solving
  • Time management
  • Operational Planning
  • Creativity
  • Project management

Timeline

Customer Service Team Manager

Activation Products
06.2020 - Current

Shoe Boutique

Activation Products
03.2016 - 02.2020

Lead Waitress

Maharaja
08.2014 - 02.2016

Barista

Bakers Dozen
04.2008 - 02.2014

High School Diploma -

Clarington For Individual Studies

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Chantel Welsh