CHANTEL VELASCO
Milpitas,CA
Summary
Detail-oriented Medical Administrative Assistant with proven ability to streamline operations and enhance patient experiences. Expertise in HIPAA compliance and patient care ensures a focus on safety and confidentiality.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant
Gameday Men's Health
06.2025 - Current
- Streamlined office operations by implementing efficient scheduling and communication practices.
- Managed correspondence and documentation, ensuring timely responses and organization.
- Coordinated meetings and events, enhancing team collaboration and productivity.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined patient scheduling processes, enhancing appointment management efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medication Technician
Watermark Retirement
03.2024 - 01.2025
- Administered medications to residents following prescribed schedules and protocols.
- Monitored and documented patient responses to medications and reported changes to nursing staff.
- Assisted in maintaining a clean, organized medication room in compliance with safety standards.
- Trained new staff on medication administration procedures and best practices.
- Collaborated with healthcare team members to ensure comprehensive resident care plans were executed effectively.
Server
Olive Garden
01.2022 - 09.2022
- Delivered exceptional customer service in high-pressure environments.
- Trained and mentored new servers on menu knowledge and service protocols.
- Streamlined order processing to enhance efficiency and reduce wait times.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Server
CHILI'S
01.2019 - 04.2020
- Communicated with my coworkers to provide high performance and quality service
- Interacted with customers in a positive manner
- Ability to memorize orders in short time span.
Bartender
PEPPERTREE
01.2015 - 01.2019
- Helped maintain cleanliness in work area
- Helped provide service and resolution to customer service issues and eliminating the need for escalation
- Built positive customer and co worker relationships
Education
Licensed Vocational Nursing -
Unitek College
Fremont, CA05-2021
High School Diploma -
James Logan High School
Union City, CA06-2011
Skills
- Cardiopulmonary Resuscitation (CPR)
- Medical Administration
- Wound Care
- Administered Vaccines
- Obtaining vital signs
- Great Communication Skills
- Personable
- Time Management
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient care and confidentiality
- Appointment scheduling
- Medical office management
Timeline
Medical Administrative Assistant
Gameday Men's Health
06.2025 - Current
Medication Technician
Watermark Retirement
03.2024 - 01.2025
Server
Olive Garden
01.2022 - 09.2022
Server
CHILI'S
01.2019 - 04.2020
Bartender
PEPPERTREE
01.2015 - 01.2019
Licensed Vocational Nursing -
Unitek College
High School Diploma -
James Logan High School