Summary
Overview
Work History
Education
Skills
Languages
Certification
Scholarship
Timeline
Generic

Kwok Kwun Hang

Hong Kong

Summary

I am a hardworking waiter who focuses on customer service and making guests feel welcome. I am good at taking orders and serving at the table, ensuring that customers get their food quickly and correctly. I know a lot about food and drinks, which helps me suggest items that customers will like.

I pay attention to details to make sure every order is right and try to meet the needs of all customers while staying calm and friendly. I can handle busy times well because I am good at multitasking and managing my time. I also help create a friendly atmosphere for everyone and ensure customers have a great dining experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waiter

Cafe Luna (Aberdeen Marina Club)
Hong Kong
07.2024 - Current
  • Greeted guests and answered menu questions.
  • Provided excellent customer service for repeat visits.
  • Took and served orders accurately and promptly.
  • Maintained cleanliness in work areas.
  • Informed customers of daily specials and made suggestions.

Banquet

Rosewood Hong Kong
Hong Kong
09.2023 - Current
  • Assisted in setting up banquet tables, chairs, and linens for events.
  • Provided prompt, friendly service to all guests during banquets or catered events.

Banquet

Rosewood Hong Kong
Hong Kong
08.2023 - 08.2023

Reservation

Royal Plaza
HongKong
11.2022 - 02.2023
  • Created, modified and cancelled guest reservations using the property management system.
  • Maintained detailed records of all bookings and cancellations.

Bookseller

Chung Hwa Book CO.
Hong Kong
07.2022 - 08.2022
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Greeted customers as they entered the store, providing friendly customer service.

Education

Higher Diploma - Hotel And Catering Management

Vocational Training Council ( Haking Wong )
Hong Kong
08-2024

Hong Kong Diploma of Secondary Education (HKDSE) -

Tseung Kwan O Government Secondary School
Hong Kong
06-2022

Skills

  • Customer Engagement and Relationship Building
  • Order Management
  • Tableside Service
  • Food and Beverage Knowledge
  • Attention to Detail
  • Multitasking Ability
  • Time Management
  • Team Collaboration

Languages

Chinese (Cantonese)
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional

Certification

  • Hong Kong China Life Saving

Scholarship

  • CYMA Charity Fund Scholarship

Timeline

Waiter

Cafe Luna (Aberdeen Marina Club)
07.2024 - Current

Banquet

Rosewood Hong Kong
09.2023 - Current

Banquet

Rosewood Hong Kong
08.2023 - 08.2023

Reservation

Royal Plaza
11.2022 - 02.2023

Bookseller

Chung Hwa Book CO.
07.2022 - 08.2022

Higher Diploma - Hotel And Catering Management

Vocational Training Council ( Haking Wong )

Hong Kong Diploma of Secondary Education (HKDSE) -

Tseung Kwan O Government Secondary School
Kwok Kwun Hang