Chantel Tanberg
Atwater
Summary
20 years of experience working in customer service. A background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detail-oriented individual who can adapt to any situation.
Overview
13
13
years of professional experience
Work History
Steward
Chicken Ranch Casino
Jamestown
07.2024 - 10.2024
- Washed dishes
- Ensured a clean working environment
- Prioritized dishes to be cleaned based on the necessity of the cooks.
- Time management
- Quick and efficient
Bank Teller
El Dorado Savings Bank
Rancho Murieta
10.2022 - 07.2023
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Phlebotomist
Quest Diagnostics
Modesto
03.2021 - 09.2022
- Conducted quality control checks to ensure the accuracy of test results.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Responded quickly and effectively to emergency situations.
- Maintained a clean, safe, and organized work environment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Personal Care Assistant
Provident Care
Modesto
09.2018 - 01.2020
- Drove clients to doctors' appointments and social outings.
- Laundered clothing and bedding to prevent infection.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Assistant Manager
Dollar Tree
Modesto
02.2012 - 08.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Peter Johansen High School
Modesto, CA01-2005
Certification - Phlebotomy
Abrams College
Modesto, CASkills
- Dishwashing techniques
- Sanitation practices
- Time management
- Inventory control
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Quality assurance
- Conflict resolution
- Multitasking
- Analytical thinking
Timeline
Steward
Chicken Ranch Casino
07.2024 - 10.2024
Bank Teller
El Dorado Savings Bank
10.2022 - 07.2023
Phlebotomist
Quest Diagnostics
03.2021 - 09.2022
Personal Care Assistant
Provident Care
09.2018 - 01.2020
Assistant Manager
Dollar Tree
02.2012 - 08.2014
High School Diploma -
Peter Johansen High School
Certification - Phlebotomy
Abrams College