Chantel Rodrigues
Cambridge,ON
Summary
Current HearCANADA Waterloo employee who is motivated not only for results but also to become a top-performing clinic. Results-driven Hearing Instrument Specialist with a passion for community outreach, a drive for results, as well as product knowledge and client care. Skilled in identifying customer needs and collaborating with diverse teams to deliver tailored hearing solutions that drive clinic growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hearing Instrument Dispenser
HearCANADA
Waterloo, Ontario
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Helped grow the clinic
Hearing Instrument Specialist Intern
Hear Right Canada
Guelph, Ontario
01.2025 - 04.2025
- Assisted clients in selecting appropriate hearing instruments based on individual needs.
- Conducted hearing assessments to determine suitable amplification options for clients.
- Educated clients on the proper use and maintenance of hearing devices.
- Collaborated with audiologists to develop tailored hearing solutions for patients.
Client Care Representative
Hear Right Canada
Call Centre
09.2023 - 04.2025
- Managed client appointments and follow-up calls efficiently.
- Processed client paperwork and maintained accurate records.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Developed strong relationships with clients to increase retention rates.
Education
Hearing Instrument Specialist Program
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2025
High School Diploma -
St. Benedict Catholic Highschool
Cambridge, ON06-2023
Skills
- Customer service
- Hearing assessments
- Team collaboration
- Client relationship management
- Product knowledge
- Appointment scheduling
- Lead Generating
- Genuine care for clients and hearing health
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Certification
Wax/Cerumen Removal Certified
Accomplishments
Graduation with Honors from the Hearing Instrument Specialist Program of Conestoga College
Timeline
Hearing Instrument Dispenser
HearCANADA
04.2025 - Current
Hearing Instrument Specialist Intern
Hear Right Canada
01.2025 - 04.2025
Client Care Representative
Hear Right Canada
09.2023 - 04.2025
Hearing Instrument Specialist Program
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
St. Benedict Catholic Highschool