Chantel Potter
245 Kenora Ave, Unit 120, Hamilton,Ontario
Summary
Licensed Paralegal (February 2022), focused in Landlord and Tenant Board area, and Notary Public (June 2022) in good standing with the Law Society of Ontario. Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. G License, and vehicle holder. Eager to secure an entry-level paralegal position.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon Fulfillment Technologies & Robotics
08.2022 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
Partner / Owner
CC Paralegal Services
05.2022 - 05.2024
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Crafted comprehensive risk management strategies, protecting firm from potential threats and vulnerabilities.
- Developed strategies for court proceedings and negotiations.
Assembly Line Worker
Toyota Motors Manufacturing
01.2022 - 09.2022
- Met daily production quotas by working effectively within fast-paced assembly line environment.
- Contributed to positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Paralegal Co-op Student
St. Matthews House
03.2021 - 06.2021
- Program Coordinator of HOPES (Housing Outreach Preventing Evictions for Seniors) program.
- Maintaining relationships through positive collaboration with landlords, social services and agency partners.
- Negotiate housing retention issues, and Mitigate hurdles for landlord, and/or tenant during beginning stages of housing process.
- Zoom Meetings, Case Referrals, Drafting Correspondence, Research and Reporting.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Scotiabank
08.2012 - 12.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Superintendent / Leasing Agent
Boardwalk Rental Communities
01.2007 - 01.2008
- Communicated effectively with owners, residents, and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewals for management office.
- Delivered emergency 24-hour on-call service for any tenant issues.
Education
Diploma - Paralegal Studies
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2021
Skills
- Working Knowledge of Microsoft Suites
- LTB Notices, and Applications
- Document Filling
- Attention to Detail
- Critical Thinking / Problem Solving
- ADR Conflict Resolution / Negotiations
- Legal Analysis
- Document filing
JOB ID#
30353: Paralegal
Certification
- Notary Public, (Ontario) 06/8/22
- Licensed Paralegal, (Ontario) 02/11/22
- Access for Ontarians with Disabilities Act, (A.O.D.A) Pre-placement Services at Mohawk College. 01/12/20
- Workplace Hazardous Materials Information System (WHMIS) 01/12/2020
- Worker Health and Safety Awareness in 4 steps, Ministry of Labour. 01/12/20
- Domestic Violence in the Workplace, Western Education, Centre for Research & Education on Violence Against Women & Children, 09/07/18
- Domestic Violence Risk Assessment, Western Education, Centre for Research & Education on Violence Against Women & Children, 09/08/18
- Smart Serve, Ontario, 02/16/16
- High Five, Parks and Recreation Ontario, Standard for Children's sport and recreation, 12/10/16
Volunteer Experience
Acorn Canada, East Hamilton Chair, 07/2018 - 09/2020
- News media interviews.
- Hosted meetings with constituents on various community issues.
- Participated in meetings / communications with all three levels of government regarding the housing crisis.
Timeline
Fulfillment Center Associate
Amazon Fulfillment Technologies & Robotics
08.2022 - Current
Partner / Owner
CC Paralegal Services
05.2022 - 05.2024
Assembly Line Worker
Toyota Motors Manufacturing
01.2022 - 09.2022
Paralegal Co-op Student
St. Matthews House
03.2021 - 06.2021
Customer Service Representative
Scotiabank
08.2012 - 12.2013
Superintendent / Leasing Agent
Boardwalk Rental Communities
01.2007 - 01.2008
Diploma - Paralegal Studies
Mohawk College of Applied Arts And Technology
- Notary Public, (Ontario) 06/8/22
- Licensed Paralegal, (Ontario) 02/11/22
- Access for Ontarians with Disabilities Act, (A.O.D.A) Pre-placement Services at Mohawk College. 01/12/20
- Workplace Hazardous Materials Information System (WHMIS) 01/12/2020
- Worker Health and Safety Awareness in 4 steps, Ministry of Labour. 01/12/20
- Domestic Violence in the Workplace, Western Education, Centre for Research & Education on Violence Against Women & Children, 09/07/18
- Domestic Violence Risk Assessment, Western Education, Centre for Research & Education on Violence Against Women & Children, 09/08/18
- Smart Serve, Ontario, 02/16/16
- High Five, Parks and Recreation Ontario, Standard for Children's sport and recreation, 12/10/16
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