Chantel Phillpotts
Hamilton,ON
Summary
Dynamic and results-oriented professional with over 10 years of diverse experience in leadership, customer service, retail management, sales, and marketing across various industries including cannabis retail, telecommunications, and food service. Known for successfully driving sales growth, optimizing operational efficiency, and cultivating long-term business relationships. Proven track record of leading teams to consistently exceed targets and deliver high customer satisfaction in high-pressure environments. Seeking a leadership position to leverage my extensive experience in team development, operational management, and strategic growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Marketing Executive
Triple Eh Brews
Hamilton, Ontario
09.2024 - Current
- Oversee and manage social media presence, create engaging content to drive brand awareness, and connect with businesses and brands for promotional partnerships.
- Coordinate and execute direct-to-client product deliveries, ensuring an excellent customer experience and efficient service.
- Develop marketing materials, and work as a vendor during events, increasing product visibility and fostering strong B2B relationships.
- Test and provide feedback on new product offerings, ensuring that quality standards are met before market release.
Sales and Education Manager
The Woods
Brampton, Ontario
04.2021 - 09.2023
- Managed high traffic store operations, including product purchasing, inventory regulation, cash handling, and business development.
- Ensured compliance with all regulatory requirements, strictly adhering to local, provincial, and federal cannabis retail laws.
- Ensured team building, education, and customer satisfaction remained top priorities, driving sales and business growth to position the store among the top three retailers in Ontario.
- Maintained and organized unit filing system for a large amount of both electronic and hard copy files and documents.
- Provided expert consultation to customers, educating them on safe and effective product use. • Developed and sustained a customer-focused culture through engagement and education
- Led programs that partnered with healthcare providers to support clients in achieving optimal health outcomes through cannabis consumption.
- Developed and refined SOPs and inventory control processes that improved operational efficiency and minimized waste.
McDonald's
Brampton , ON
06.2018 - 04.2020
- Managed overnight operations, including supervising a team of 15+ employees and ensuring a top-performing shift.
- Achieved first place on the company leaderboard for operational performance across Ontario.
- Enforced health, safety, and food handling regulations, ensuring compliance with company and provincial guidelines.
- Handled cash management, inventory control, and customer service, resolving complaints and maintaining service excellence.
- Inventory Management: Managed inventory levels, ensuring product availability and preventing stock-outs.
- Timecards Management: Oversaw timecard entries, ensuring accurate recording of work hours for payroll processing.
- Scheduling: Created and managed shift schedules to optimize labor costs while ensuring adequate coverage during peak hours.
- Customer Service Management: Addressed customer complaints, monitored service standards, and ensured that all staff provided exceptional service.
- Mentored and trained employees, ensuring smooth shift transitions and efficient operations.
Customer Service Representative
Concentrix
Hamilton/Brampton, ON
01.2017 - 01.2020
- Provided inbound customer support for two major industry clients, resolving technical issues and handling account inquiries.
- Script Reading: Followed detailed scripts to ensure consistent communication with customers while addressing their needs and concerns.
- Customer Resolution & Problem Solving: Proactively identified and resolved customer issues, ensuring satisfaction and maintaining strong customer loyalty.
- Managed customer relationships through CRM software, ensuring accurate records and follow-up on service issues.
- Maintained high satisfaction rates by addressing customer complaints and concerns in a timely and professional manner.
- Educated customers on service terms, regulatory policies, and product offerings, ensuring clear understanding and compliance.
- Developed expertise in managing high-pressure interactions with professionalism and empathy.
Education
High School Diploma -
Sir Winston Churchill Secondary School
Hamilton, ON06-2014
Skills
- Operation Management
- Business Growth and Development
- Customer Experience and Retention
- Leadership & Team Management
- Sales and Marketing
- Compliance, Health and Safety
- Project Management
- Product Purchasing
- Education and Training
- Microsoft Office
- Point of Sale
Certification
- Drivers License
- HLLQP License
- FSRA License
- Business and Entrepreneurship Certification
- Smart Serve Certification
- Cannabis Retail Marketing Certification
- Cannabis Consultant Certification
- CanSell Expert Certification
- Cannabis Sommelier Certification
Accomplishments
- Courage Award
- Top Sales Growth: Led The Woods Cannabis store to achieve top 3 sales rankings in Ontario, consistently exceeding monthly sales targets.
- Operational Efficiency: Improved inventory tracking and operational efficiency at McDonald’s, resulting in reduced waste and optimized labor costs.
- Leadership Recognition: Recognized for leadership excellence at Concentrix, creating a customer-first environment that resulted in consistently high customer satisfaction scores.
Affiliations
- McQuesten Urban Farm Initiative: Secured grant funding and led the development of this community farm project in Hamilton, promoting sustainable agriculture practices and community engagement.
- Flight Sergeant, Hamilton Tiger Squadron: Led and mentored cadets for over five years, fostering leadership, discipline, and team collaboration while maintaining a focus on personal development and growth.
- Environmental Leadership – Phragmites Elimination Project: Coordinated the removal of invasive species, helping to restore local ecosystems and promote environmental sustainability.
- Cannabis Educator – Black Health Initiative: Delivered engaging workshops, presentations, and training sessions focused on the medical and recreational use of cannabis, as well as its impact on health.
Timeline
Sales and Marketing Executive
Triple Eh Brews
09.2024 - Current
Sales and Education Manager
The Woods
04.2021 - 09.2023
McDonald's
06.2018 - 04.2020
Customer Service Representative
Concentrix
01.2017 - 01.2020
High School Diploma -
Sir Winston Churchill Secondary School