Chantel Newman
Kitchener,ON
Summary
Highly motivated with desire to take on new challenges. Strong work ethic,energetic, adaptability, and exceptional interpersonal skills. Proficient at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
Manulife
Waterloo, Ontario
03.2023 - 04.2025
- Oversaw front desk operations, ensuring positive client experiences at Manulife.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Handled incoming calls, directing them to appropriate departments to facilitate effective communication. and directed inquiries to appropriate departments.
- Responded to customer inquiries via phone or email promptly and courteously.
- Assisted in preparing meeting materials and ensuring room readiness.
- Organized and maintained a tidy reception area, fostering a welcoming environment for clients., organized reception area.
Barista Shift Supervisor
Tim Hortons
Waterloo, Ontario
06.2021 - 04.2025
- Trained new baristas on beverage preparation and customer service protocols.
- Coordinated staff shift schedules to ensure optimal coverage and maintain service quality.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Handled cash transactions with accuracy, maintaining register integrity during shifts.
- Managed inventory levels and restocked supplies to meet customer demand and minimize shortages.
- Maintained cleanliness and organization of the coffee shop environment consistently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
High School Diploma -
Sir John A Macdonald Secondary School
Waterloo, ON11-2020
Skills
- Drink presentation
- Cash handling
- Customer complaint resolution
- Inventory management
- Shift coordination
- Employee onboarding
- Staff training
- Team leadership
- Attention to detail
Timeline
Receptionist Assistant
Manulife
03.2023 - 04.2025
Barista Shift Supervisor
Tim Hortons
06.2021 - 04.2025
High School Diploma -
Sir John A Macdonald Secondary School