Chantel Murray
Surrey,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Diligent trainer with planning and organizational skills built during a successful career with a results driven approach. Dependable with engaging personality and flexible approach.
Overview
13
13
years of professional experience
Work History
Manager
Build A Bear
Burnaby, BC
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server/bartender
One20 Pub
Delta, BC
05.2023 - 11.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server Shift Leader
Carmel Restaurant
Prince George, BC
03.2016 - 05.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel to integrate additional team members quickly.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Server Shift Leader
Aubree's Breakfast
Prince George, BC
02.2018 - 03.2020
- Implemented side duty sheets and delegated tasks, and other duties associated with opening a new restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Co manager
LaSenza
02.2017 - 12.2017
- Co managing the store, using BOL reports, scheduling, flex tools, opens and closes, resolving customer complaints, store visuals and team building
- In charge of scheduling, shipments, and shrinkage
- Approved regular payroll submissions for employees.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Manager
Chili's
01.2012 - 02.2016
- Routinely supported all areas of the restaurant as needed
- Demonstrated genuine hospitality while establishing rapport with guests
- Handled Inventory and food and liquor orders
- Responsible for scheduling and staffing
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Princess Margaret Secondary School
Surrey, BC2012
Skills
- Training
- Food Service
- Customer Service
- Serving Experience
- Store Management Experience
- Management (5 years)
- Serving it right certification
- Sales
- Goals and Performance
- Corporate Communications
- Job Assignments
- Schedule Preparation
- Budget Controls
- Managing Terminations
- Product Management and Branding
- Coaching and Mentoring
- Cost Optimization
- Staff Management
- Quotas and Goals
- Profit and Loss
- Motivational Leadership
- Key Performance Indicators (KPI)
Timeline
Manager
Build A Bear
09.2023 - Current
Server/bartender
One20 Pub
05.2023 - 11.2023
Server Shift Leader
Aubree's Breakfast
02.2018 - 03.2020
Co manager
LaSenza
02.2017 - 12.2017
Server Shift Leader
Carmel Restaurant
03.2016 - 05.2023
Manager
Chili's
01.2012 - 02.2016
High School Diploma -
Princess Margaret Secondary School