Chantel Macdonald
Vancouver,Canada
Summary
Quick learner with a strong work ethic and excellent communication skills. Proven ability to multitask and prioritize effectively, ensuring efficient completion of tasks. Experienced in office administration, data entry, and file management, contributing to smooth operations. Committed to supporting team success and organizational goals through adaptability and problem-solving.
Overview
5
5
years of professional experience
Work History
Tenant Support Worker
BC Indigenous Housing Society
- Current
- Support tenants in maintaining housing stability by addressing barriers related to daily living, financial obligations, and personal wellbeing.
- Provide individualized life-skills support and facilitate access to community resources such as mental health, education, employment, and social services.
- Organize and run in-house programming to foster resilience, connection, and community building.
- Monitor residents’ ability to maintain safe, healthy living spaces and coordinate additional services as needed (medical, home care, pest control, etc.).
- Respond to crises and emergencies in alignment with established protocols.
- Maintain professional documentation including reports, letters, and case notes.
- Promote safety, inclusion, and “good neighbour” initiatives while maintaining professional boundaries.
- Formerly Vancouver Native Housing Society
Café Lead – Wellness Café
FreeSpace Society
Vancouver, BC
05.2021 - 03.2022
- Directed daily operations of Wellness Café, creating a safe space for marginalized communities.
- Organized arts-based workshops to enhance community engagement and reduce isolation.
- Supported strategic planning and funding initiatives to ensure sustainability of programming.
- Fostered an inclusive environment that encouraged skill-sharing and meaningful participation.
Education
Street Degree (obtained) Masters Street Degree (in Progress) - Harm Reduction & Support Skills
VCH Overdose Prevention Street Degree
VancouverBasic First Aid, CPR, and AED - Through BCIHS Training
The Canadian Red Cross
Vancouver01-2023
Addictions Counselling Skills Program (Completed All Coursework) - Addictions & Mental Health / Concurrent Disorders
Vancouver Community College
Vancouver, BC06-2012
Non-Violent Communication Training - Psychology, Sociology & Conflict Resolution
Privately Hosted Group Book Study
Vancouver, BC07.2011
High School Diploma -
Kamloops Senior Secondary School
06.1997
Skills
- Addictions counselling skills
- Non-violent communication
- Conflict resolution
- Client-centered approach
- Harm reduction strategies
- Recovery-oriented practices
- Empathetic communication
- Social awareness
- Active listening
- Respectful and non-judgmental attitude
- Cultural competence
- Life skills coaching
- Household management
- Healthcare navigation
- Budget management
- Multitasking abilities
- Crisis intervention
- Emergency response planning
- Trauma-informed care
- Indigenous history knowledge
- Indigenous cultural understanding
- Urban challenge awareness
- Microsoft Office proficiency
- Administrative support skills
- Report writing expertise
Community Involvement And Recovery
- Active participant in NA and AA recovery communities; attending meetings regularly.
- Abstinent from mood- and mind-altering substances since 07/01/22.
- Lived experience of Residential Treatment (First Stage), Second Stage Housing (2 years), and Third Stage abstinence-based housing (current, until 07/2027).
- Advocate for harm reduction, Indigenous cultural safety, and peer-based recovery models.
Timeline
Café Lead – Wellness Café
FreeSpace Society
05.2021 - 03.2022
Tenant Support Worker
BC Indigenous Housing Society
- Current
Street Degree (obtained) Masters Street Degree (in Progress) - Harm Reduction & Support Skills
VCH Overdose Prevention Street Degree
Basic First Aid, CPR, and AED - Through BCIHS Training
The Canadian Red Cross
Addictions Counselling Skills Program (Completed All Coursework) - Addictions & Mental Health / Concurrent Disorders
Vancouver Community College
Non-Violent Communication Training - Psychology, Sociology & Conflict Resolution
Privately Hosted Group Book Study
High School Diploma -
Kamloops Senior Secondary School