Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chantel Lalonde

Ottawa,ON

Summary

Proven Assistant Resident Manager at Realstar, adept in property management and fostering teamwork, significantly enhanced tenant satisfaction and retention. Expert in policy enforcement and safety compliance, demonstrated through efficient problem-solving and attention to detail, contributing to a positive and secure living environment. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 1 years of [Industry] experience paired with goal-oriented and performance-minded approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Resident Manager

Realstar
08.2023 - 07.2024
  • Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
  • Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
  • Facilitated lease renewals with existing tenants, maintaining high retention rates within the community.
  • Collaborated with maintenance staff to prioritize work orders, delivering efficient service to residents.
  • Conducted regular inspections of common areas, identifying areas requiring attention or improvement for optimal resident experience.
  • Provided exceptional customer service by responding promptly to inquiries from current and prospective residents.
  • Managed vendor relationships by coordinating delivery schedules, overseeing work quality, processing invoices for payment accurately and timely manner.
  • Maintained accurate records of rent payments, ensuring timely collection and minimizing delinquencies.
  • Participated in staff training initiatives to stay current on industry trends and enhance professional skills continually.
  • Streamlined communication between residents and property management, fostering a positive living environment.
  • Assisted in the leasing process by conducting property tours for prospective tenants, showcasing community amenities and apartment features.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Used Yardi to maintain resident database of personal information, repairs and lease agreements.
  • Collected, recorded and deposited monthly rents from over 150 tenants.
  • Communicated effectively with owners, residents, and management.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Housekeeper/Laundry Aide

Parisean Manor/Southbridge
08.2022 - 08.2023


  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Sorted, laundered and put away various laundry items.
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Reduced lost items by implementing an effective labeling system for client belongings.
  • Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
  • Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.

Education

General Vanier Secondary School
Cornwall, ON
06.1995

Skills

  • Rent collection
  • Property Management
  • Policy Enforcement
  • Leasing proficiency
  • Property Inspections
  • Safety Compliance
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Reliability

Languages

English
Elementary

Certification

Food Handlers Course

Timeline

Assistant Resident Manager

Realstar
08.2023 - 07.2024

Housekeeper/Laundry Aide

Parisean Manor/Southbridge
08.2022 - 08.2023

General Vanier Secondary School

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Chantel Lalonde