Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chantel Knox

Burnaby,BC

Summary

Skillful Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience

Work History

Team Lead

Cymax Stores
09.2014 - Current
  • Improved team productivity and ensured team targets are being met daily.
  • Enhanced overall team performance by providing regular coaching, 1 on 1'a, feedback, and skill development opportunities.
  • Handle both a res team as well as the Amazon seller team.
  • Always being available for any order support needed to ensure the agents are confident and comfortable coming to me.
  • Used 1 on 1's not only for agent coaching and area's of improvement but also to build a bond of comfort and trust.
  • Ensuring my team is keeping within our SLA.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Sending out work daily and prioritizing high priority work but also balancing it out so that nothing falls behind.
  • entering and keeping track of our daily numbers to contribute to our overall MBR.
  • Handling our B2B inbox to ensure the orders are taken care of smooth and pleasant
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Learnt Excel, pivot tables and continuing to learn further within Excel

Resolutions Agent

Cymax Stores
09.2014 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information.
  • Ensured to be hitting my daily targets and going above and beyond my targets to push myself.
  • Always made sure I was available for 1 on 1's with my manager for feedback and area's for improvement
  • Ensuring I was taking each order as far as possible to potentially close it out to avoid unnecessary touches
  • Always open to helping and taking on any order support needed in area's I was confident I could.

Customer Service Representative

Cymax Stores
09.2014 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • De-escalated customers over the phone, and took action as far as I could to ensure the most was done at the time.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Representative

Cymax Stores
09.2014 - Current


  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling and relationship building.
  • Helped customer navigate the website.


Education

High School Diploma -

Burnaby Central Secondary
Burnaby, BC
06.2008

Skills

  • Performance Monitoring
  • Schedule Management
  • Production Monitoring
  • Trend Tracking
  • Working in a fast pace environment
  • Being able to multitask
  • Willing to accept change quickly and keep the team on track
  • Training and coaching

Languages

English

Timeline

Team Lead

Cymax Stores
09.2014 - Current

Resolutions Agent

Cymax Stores
09.2014 - Current

Customer Service Representative

Cymax Stores
09.2014 - Current

Sales Representative

Cymax Stores
09.2014 - Current

High School Diploma -

Burnaby Central Secondary

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Chantel Knox