Chantel Holland
Windsor,Ontario
Summary
Adaptability, Conflict Resolution, Attention to Detail, Excellent Communication, Problem-Solving
Overview
13
13
years of professional experience
1
1
Certification
Work History
BOOKING COORDINATOR/CALL CENTRE
Canada Diagnostics
09.2018 - 12.2023
- Prioritized tasks based on urgency, complexity, and resource availability
- Served customers' needs by answering questions about schedules and appointment availability, as well as directing calls and taking messages
- Input accurate orders and referral documentation with correct medical and office terminology
- Organized and updated file systems, keeping records easily retrievable.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
ACT Medical Clinic
09.2018 - 09.2019
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered fast and friendly service to handle questions and service complaints.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
Total Cardiology
09.2016 - 09.2018
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Delivered fast and friendly service to handle questions and service complaints
- Helped office personnel with paperwork and data entry.
ADMINISTRATION ASSISTANT/MOA
INGLEWOOD FAMILY HEALTH
06.2011 - 09.2018
- Responded to customer inquiries and resolved issues promptly
- Trained new employees in office systems, policies, and procedures
- Managed daily office operations and streamlined administrative procedures
- Delivered professional support to guests by covering front desk reception
- Communicated organizational policies and procedures with new hires during onboarding
- Typed, and proofread documents and correspondence using computers.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA
Laser Rejuvenation Clinics and Spa
06.2012 - 05.2016
- Helped office personnel with errands, paperwork and data entry
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Education
MOA -
06.2010
Skills
- MOA, Clerk, and Administration roles Excellent written and oral communication skills Dependable individual looking for opportunity
Languages
English
Full Professional
Certification
Medical Office Assistant and Administration
Timeline
BOOKING COORDINATOR/CALL CENTRE - Canada Diagnostics
09.2018 - 12.2023
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA - ACT Medical Clinic
09.2018 - 09.2019
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA - Total Cardiology
09.2016 - 09.2018
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/MOA - Laser Rejuvenation Clinics and Spa
06.2012 - 05.2016
ADMINISTRATION ASSISTANT/MOA - INGLEWOOD FAMILY HEALTH
06.2011 - 09.2018
CDI College of Business Technology and Health Care - MOA,