Chantel Ghany
Mississauga,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Office Manager
Dental Office
01.2023 - Current
- Improved organizational culture by spearheading team-building activities that promoted camaraderie among employees while emphasizing company values.
- Coordinated regional events, meetings, and conferences to strengthen relationships among employees and clients alike.
- Assessed employee performance regularly providing constructive feedback enabling targeted professional growth.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Identified new market opportunities driving expansion efforts into untapped territories increasing overall company presence.
- Increased employee satisfaction by creating open lines of communication, addressing concerns promptly, and fostering a positive work environment.
- Monitored inventory levels, implemented efficient ordering systems, and ensured timely delivery of supplies to prevent stockouts or delays in service provision.
- Conducted regular risk assessments to identify potential challenges and develop proactive solutions minimizing impact on daily operations.
- Boosted regional sales performance with the development and implementation of strategic marketing initiatives.
Dental Office Manager/Dental Treatment Coordinator
Dental Office
03.2020 - 01.2023
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Created and implanted strategies to maintain diamond level Invisalign level for a consecutive period of time.
Dental Treatment Coordinator
Dental Corp
01.2020 - 01.2021
- Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
Quality Assistant Manager
Allied One
01.2019 - 01.2020
- Collaborated with production team to identify areas of improvement, resulting in enhanced process capabilities and reduced rejections.
- Reviewed technical documents such as test protocols, validation reports and stability studies ensuring accuracy and compliance with regulatory requirements.
- Developed and maintained a robust quality management system, facilitating compliance with industry regulations and certifications.
- Managed internal audit schedule to maintain ISO certification requirements while addressing identified non-conformances effectively.
- Spearheaded risk assessment efforts to proactively identify potential issues, mitigating adverse impacts on product quality or delivery timelines.
- Established key performance indicators for the Quality department, enabling data-driven decision-making and goalsetting.
- Enhanced overall product quality by implementing efficient inspection processes and monitoring systems.
Education
BBA - Business
George Brown College
Toronto, ON01-2021
Skills
- Operations Management
- Sales Support
- Staff Development
- Human Resources
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Staff Training and Development
- Strategic Planning
Languages
English
Native or Bilingual
Certification
CPR & First Aid
Timeline
Regional Office Manager
Dental Office
01.2023 - Current
Dental Office Manager/Dental Treatment Coordinator
Dental Office
03.2020 - 01.2023
Dental Treatment Coordinator
Dental Corp
01.2020 - 01.2021
Quality Assistant Manager
Allied One
01.2019 - 01.2020
CPR & First Aid
BBA - Business
George Brown College
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