Chantel Duddek
Toronto,Canada
Summary
Bilingual professional fluent in English and French with over 7 years of customer service experience in leadership, team support, and event coordination. Skilled in training team members, managing responsibilities, and enhancing customer experiences in fast-paced environments. Seeking a Management, Operations, or Supervisory position within a luxury resort to leverage leadership and organizational skills while advancing a career in hospitality.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Christmas Concert Organizer
Blaisdale Montessori School
Ajax, ON
09.2025 - Current
- Coordinated events and activities for students and families at a Montessori institution.
- Facilitated communication between teachers, parents, and administration effectively.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Analyzed data from past events to identify areas for improvement.
- Developed lesson plans aligned with Montessori principles for diverse learning needs.
French Speaking Pre-School Assistant (CASA 2)
Blaisdale Montessori School
Ajax, ON
09.2025 - Current
- Developed and organized cultural activities that fostered French language immersion for preschoolers.
- Supported children's developmental needs through engaging play and learning activities.
- Coordinated with parents to address children's needs and progress updates.
- Monitored children's behavior and provided guidance to promote positive interactions.
- Organized classroom materials and resources for effective lesson execution.
- Coordinated cultural events to enrich language immersion experiences and engage children in French culture. to promote French language immersion.
50/50 Raffle Ticket Management
Canadian National Exhibition
Toronto, ON
08.2025 - 09.2025
- Executed daily tasks with attention to detail, ensuring operational accuracy.
- Proposed and implemented creative solutions to improve team outcomes.
- Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.
Team Member-Closer
Subway
Ottawa, ON
08.2022 - 12.2022
- Handled all funds, including drawer balancing and daily safe deposits.
- Managed the closing shift and followed proper store procedures.
- Trained and coached newly hired team members to enhance onboarding experience and team cohesion.
- Evaluated product flavors for quality assurance to ensure quality standards are met
Team Member-Closer
Subway
Scarborough, ON
04.2022 - 06.2022
- Operated cash register, processing transactions with accuracy and speed to enhance customer experience.
- Prepared fresh sandwiches and salads tailored to customer specifications, ensuring satisfaction with each order.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Restocked supplies in pantry to ensure availability for staff and customers. to maintain inventory levels.
Bilingual Donor Experience Representative
Globalfaces Direct
Toronto, ON
10.2021 - 10.2021
- Play a crucial role in supporting our charity partners and providing our clients with best-in-class fundraising services.
- Supported charity partners by delivering best-in-class fundraising services to enhance client satisfaction.
- Identified and addressed missed sales-assist opportunities to create a seamless donor experience.
- Demonstrated resilience in high-stress situations, and multi-tasking in a fast-paced environment.
- Superior time management and organizational skills to meet strict deadlines.
- Consistently fulfilled job responsibilities with integrity and the ability to work effectively with minimal supervision.
Package Handler/General Labour
Cosmetica
Scarborough, ON
11.2020 - 11.2020
- Operated conveyor systems to transport packages within the facility efficiently.
- Sorted and organized incoming packages for efficient processing and distribution.
- Collaborated with team members to ensure timely package handling and delivery.
- Maintained cleanliness and safety standards in all work areas throughout the shift.
Package Handler/General Labour
Janes Family Foods
North York, ON
10.2020 - 10.2020
- Braced, padded, and supported shipments, ensuring stability and preventing damage during transit
- Moved inventory items using forklift, enhancing safety and minimizing risk of accidents
- Braced, padded and supported shipments to prevent shifting and damage
- Attached documents, such as Purchase Order (PO) receipts, packing slips and bills of loading to outbound shipments
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Scanned parcels to capture tracking information accurately. to track information such as condition or receipt.
- Tracked parcel movement using hand-held scanners and daily production sheets, maintaining accurate and up-to-date records
Cashier
McDonald's
Scarborough, ON
03.2020 - 06.2020
- Welcomed customers, answered questions, highlighted food specials and offered suggestions on product/menu items to order.
- Assisted front-end staff to enhance customer service and satisfaction.
- Trained new team members in cash register operation, stock procedures and customer service according to company standards.
- Efficiently resolved issues with cash registers, card scanners and printers.
- Scanned customer orders and supporting transactions.
- Resolved issues with cash registers, card scanners, and printers to ensure smooth operations.
- Completed daily recovery tasks to ensure cleanliness and organization. to maintain clean and organized areas.
- Processed customer orders efficiently at the point of sale. by scanning items at the point of sale. by scanning items at the point of sale. and supporting transactions.
- Completed daily recovery tasks to keep areas clean and neat.
Restaurant Hostess/ Dishwasher
Cora
Toronto, ON
07.2019 - 09.2019
- Supervised dining room staff activities to ensure service levels and meeting guest needs.
- Answered customers' questions about hours, seating and wait times.
- Updated servers on table assignments and food availability changes.
- Discussed other menu items with staff to ensure accurate information for customers.
- Coordinated and managed reservations for guests at the restaurant. and notified servers and managers of large groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Volleyball Referee/Team Captain
High School, College Catholique Samuel-Genest
Ottawa, ON
09.2015 - 06.2018
- Inspected sports equipment and participants for compliance with event and safety regulations, ensuring a safe environment for all involved. Communicated clearly to resolve conflicts between players, spectators and coaches.
- Explained rules, regulations and league guidelines to players and coaches, while promoting understanding and fair play during competitions.
- Made quick, critical decisions to ensure safety and maintain order during events. during events to maintain safety and order. during high-pressure situations under time constraints
- Inspected sports equipment and participants for compliance with event and safety regulations, ensuring a safe environment for all involved. Communicated clearly to resolve conflicts between players, spectators and coaches.
- Demonstrated commitment to supporting players and coaches through teamwork. to supporting fellow players and coaches and responsibility towards fellow players and coaches
Food Prep Cook
Cora
Ottawa, ON
06.2017 - 08.2017
- Prepared ingredients according to Cora's recipes and quality standards.
- Assisted chefs with cooking tasks during busy service periods.
- Operated kitchen equipment safely and efficiently while following procedures.
- Maintained cleanliness and organization of food prep areas throughout shifts.
- Monitored food freshness and quality, discarding expired items as needed.
- Followed health and safety regulations to maintain a safe kitchen environment.
- Stocked supplies and organized inventory to support daily operations at Cora.
Volleyball Camp Counsellor Assistance
University of Manitoba Mini-University | Summer Camp (Ottawa Sports Camp)
Winnipeg, MB
06.2016 - 08.2016
- Engaged children aged 6-12 in arts and crafts, singing, sports activities, games, and field trips, ensuring a safe and supportive environment.
- Developed tailored training and exercise programs enhancing individual skills and team play strategies.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Guided the team through tough situations, including player injuries by encouraging focus and using several different techniques
Education
College Diploma - Justice Studies
Humber College
Toronto 01.2022 - 01.2024
Law and Society and Criminal Justice - Psychology, Criminal Justice
York University
TorontoHigh School Diploma / OSSD -
School Secondary Catholic Pere-Philippe-Lamarche
Scarborough 09.2019 - 06.2021
Skills
- Event planning
- Project coordination
- Customer engagement
- Public relations planning
- Event promotion
- Budget development
- Communication strategies
- Organizational management
- Collaboration
- Team building
- Leadership
- Motivating others
- Decision-making
- Problem Resolution
- Analytical thinking
- Time management
- Organization
- Scheduling
- Computer skills
- MS Office Suite
- Social media
- Online research
- Bilingual
- Verbal skills
- Written skills
- Interpersonal skills
- Listening skills
- Customer Service
- Strong work ethic
- Attention to detail
- Strong work ethic
Training
- Food Handlers Safety Training, 01/01/20
- WHMIS, 01/01/20
- First Aid and CPR Trained, 01/01/20
Timeline
Christmas Concert Organizer
Blaisdale Montessori School
09.2025 - Current
French Speaking Pre-School Assistant (CASA 2)
Blaisdale Montessori School
09.2025 - Current
50/50 Raffle Ticket Management
Canadian National Exhibition
08.2025 - 09.2025
Team Member-Closer
Subway
08.2022 - 12.2022
Team Member-Closer
Subway
04.2022 - 06.2022
College Diploma - Justice Studies
Humber College
01.2022 - 01.2024
Bilingual Donor Experience Representative
Globalfaces Direct
10.2021 - 10.2021
Package Handler/General Labour
Cosmetica
11.2020 - 11.2020
Package Handler/General Labour
Janes Family Foods
10.2020 - 10.2020
Cashier
McDonald's
03.2020 - 06.2020
High School Diploma / OSSD -
School Secondary Catholic Pere-Philippe-Lamarche
09.2019 - 06.2021
Restaurant Hostess/ Dishwasher
Cora
07.2019 - 09.2019
Food Prep Cook
Cora
06.2017 - 08.2017
Volleyball Camp Counsellor Assistance
University of Manitoba Mini-University | Summer Camp (Ottawa Sports Camp)
06.2016 - 08.2016
Volleyball Referee/Team Captain
High School, College Catholique Samuel-Genest
09.2015 - 06.2018
Law and Society and Criminal Justice - Psychology, Criminal Justice
York University