Chantel Connolly
Dunsford,ON
Summary
Dynamic professional with a proven track record in customer service. Excelled in building brand recognition and loyalty at Thirty-One Gifts through strategic planning and exceptional service. Skilled in problem-solving, achieving high customer satisfaction and operational efficiency.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in an administration role.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Receptionist
Massage Therapy
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned linen after each client.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cashier
McDonald's Restaurant
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Tim Hortons
- Built lasting relationships with clients through outstanding customer service interactions.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Entrepreneur
Thirty-One Gifts
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Administration/CSR, Sales
Fleming College
09.2024 - 09.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Volunteer
Fleming College - Frost Campus
07.2024 - 09.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
No Degree - Office Administration Health Diploma
Loyalist College
Bancroft, ON05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Client focused with exceptional ability to multitask
- Maintain confidentiality, professionalism and accuracy
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
Languages
English
Native or Bilingual
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Health Records Clerk
- Hospital Ward Clerk
- Employment Skills
Timeline
Administration/CSR, Sales
Fleming College
09.2024 - 09.2024
Volunteer
Fleming College - Frost Campus
07.2024 - 09.2024
Receptionist
Massage Therapy
Cashier
McDonald's Restaurant
Cashier
Tim Hortons
Entrepreneur
Thirty-One Gifts
No Degree - Office Administration Health Diploma
Loyalist College
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