Chante Sturridge
Mississauga,ON
Summary
To secure a challenging and dynamic role within a company that fosters professional growth in the transportation, administration, and customer service sectors. With over 15 years of extensive experience, I aim to leverage my expertise to contribute to the organization's success while continually developing new skills in a collaborative and innovative environment.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Traffix
Oakville, Ontario
03.2022 - Current
- Efficiently inputting orders into the Transportation Management System (TMS)
- Tracking and tracing containers to determined Estimate Time of Arrival (ETA) and coordinating deliveries from the port to the warehouse, ensuring seamless transportation to the destination
- Prioritize and executing tasks in accordance with client requirements, customs regulations, and Global Logistics and Freight Services (GLFS) standards
- Ensuring the prompt and accurate Electronic Data Interchange (EDI) release and rating of shipments across all modes of transportation for the designated client portfolio
- Managed billing and invoicing to ensure accurate financial record keeping
- Facilitating PAPS (Pre-Arrival Processing System) crossing and managing customs clearance processes between the United States and Canada
- Managed incoming calls and communicated directly with drivers and clients to address inquiries and provide necessary support.
Project Coordinator/CSR
SCI White Glove
Mississauga, Ontario
10.2017 - 03.2022
- Coordinated customer orders through effective collaboration with warehouse operations team
- Managed the coordination of outbound shipment requirements, including scheduling and overseeing linehaul transportation for outbound products.
- Managed on-site operations at customer location, collaborating with outsourced vendors and providers for efficient execution
- Maintained daily communication with service providers, vendors, and employees across various locations and levels within the organization.
- Regularly interacted with customer representatives to address inquiries and ensure satisfaction.
- Led incident management, created and executed contingency plans to maintain customer service levels.
- Utilized various software applications to proactively monitor and control service fulfillment.
- Prepared and completed management reports for enhanced transparency and efficiency
- Undertook other related duties or projects as needed to meet the evolving demands of the business and clients.
Logistics Coordinator/CSR
SCI White Glove
Mississauga, Ontario
08.2012 - 10.2017
- Providing professional customer support by efficiently addressing customer concerns
- Furnishing necessary documentation to vendors for the timely scheduling of same-day shipments and order closure.
- Facilitating effective communication among the customer service department, third-party logistics (3PL) Partners, and dispatchers to manage any disruptions in internal or external shipping processes
- Established and maintained effective communication channels with air carriers, ground carriers, vendors, and customers.
- Strategically planned, scheduled, and confirmed shipments with carriers to fulfill commitments.
- Developing routing methods for different types of cargo, considering cost-effectiveness and transit time.
- Ensuring carrier compliance with delivery performance standards.
- Generating Air Canada Waybills for scheduled runs within the Finance Institute Centre System (FICS) Department.
Customer Service Representative/Dispatcher
Dynamex
Mississauga, Ontario
12.2011 - 08.2012
- Efficiently managed the data entry and dispatch of time sensitive orders for a key client, Canadian Blood Services.
- Answering customer inquiries over the phone or by email, providing rates, and tracking and tracing shipments in a timely manner.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Registration Clerk
FNF Canada
03.2011 - 10.2011
- Process discharge requests received from various clients.
- Complete and verify all mortgage information with the client.
- Prepare applicable documents (i.e. discharge, mortgage document package, title change documents etc.) As per respective lender program requirements.
- Electronically register discharges or send for registration to respective LRO, where required.
- Provide superior customer service to our clients.
- Oversaw deal prioritization by monitoring volumes and anticipated completion dates.
Education
Law Clerk -
Humber College Institute of Technology
06-2009
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Customer service
- Problem-solving
- Diplomacy
- Typing
- Data management
- Teamwork
- Reliability
- Punctuality
- Efficiency
- Quick learning
- Communication
- Interpersonal skills
- Product knowledge
- Time management
- Organizational skills
- Prioritization
- Multitasking
- Shipment Tracking
- 3PL and LTL knowledge
- Invoicing and shipping documentation
- Transportation Planning
- Customer Service
Affiliations
- Bronze & Silver certification
- Create VSM, PM and WI
- Coordinate with the team to create work instruction
Timeline
Logistics Coordinator
Traffix
03.2022 - Current
Project Coordinator/CSR
SCI White Glove
10.2017 - 03.2022
Logistics Coordinator/CSR
SCI White Glove
08.2012 - 10.2017
Customer Service Representative/Dispatcher
Dynamex
12.2011 - 08.2012
Registration Clerk
FNF Canada
03.2011 - 10.2011
Law Clerk -
Humber College Institute of Technology
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