Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chantara Cuff

Toronto,ON

Summary

Dynamic professional with a proven track record in operations management and relationship management, notably at Neaties Cleaning Services. Excelled in developing business strategies and fostering customer relationships, significantly enhancing brand awareness. Skilled in staff training and development, alongside adept negotiation abilities. Achieved increased customer satisfaction through innovative service delivery and efficient problem resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner/Operator

Neaties Cleaning Services
02.2020 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Sales Associate

IKEA
08.2021 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Visual Merchandiser

Urban Kids
05.2017 - 12.2019
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Increased customer traffic through effective window displays that showcased new products and promotions.

Education

Certificate - PSW Program

Toronto International Business College
Toronto, ON
12.2022

Skills

  • Operations Management
  • Documentation And Reporting
  • Business Planning
  • Staff Training and Development
  • Sales negotiation
  • Negotiation
  • Relationship Management
  • Human Resources
  • Payroll Processing

Languages

English
Native or Bilingual

Certification

  • CPR certificate
  • Food handlers certificate

Timeline

Sales Associate

IKEA
08.2021 - 10.2023

Owner/Operator

Neaties Cleaning Services
02.2020 - Current

Visual Merchandiser

Urban Kids
05.2017 - 12.2019

Certificate - PSW Program

Toronto International Business College

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Chantara Cuff