Chantal Grenon
Oshawa,ON
Summary
Experienced in office administration, excelling at managing daily operations and ensuring seamless workflows. Strong organizational and leadership skills enable maintaining efficiency and supporting team productivity. Deep understanding of office software, scheduling, and resource allocation drives operational success.
Overview
1
1
Certification
Work History
Office Manager/Administrator
First Light Foundation of Hope
- Proficient in Microsoft Apps (excel, word, powerpoint outlook etc)
- Strategic planning
- Scheduling
- Business Development
- Networking
- Logistics
- Public Speaking
- Oral and written communications
- Leadership/Managing a team of 10+
- Marketing
Foster Care Social Worker
Fostering Family Relations
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals
- Provided transportation for children and parents to and from visits and court
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration
- Documented data and completed accurate updates to case records
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Organized activities for birth parents and in-home support counselors
- Provided on-going support to resource parents through coaching and crisis intervention techniques
Customer Experience Associate
TD Bank
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Complete a broad range of financial interactions including bill payments, deposits/withdrawals, wires and other necessary transactions
- Employed active listening skills to accurately understand customer concerns and address them effectively.
Education
Associate of Applied Science - Business Management
Trillium College
OshawaSkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Scheduling and calendar management
- Bookkeeping
- Administrative oversight
- Staff management
- Event coordination
- Meeting planning
- Clear oral/written communication
- Scheduling
- Inventory control
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
- First Aid Certification
- CPR/AED Certification
Office Manager/Administrator
First Light Foundation of Hope
Foster Care Social Worker
Fostering Family Relations
Customer Experience Associate
TD Bank
Associate of Applied Science - Business Management
Trillium College
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