Summary
Overview
Work History
Education
Skills
Timeline
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Chantale Aquin

Thunder Bay,ON

Summary

Dedicated and results-oriented Human Resources professional with a proven record in talent acquisition, employee relations, and strategic HR management. Bringing over 5 years of diverse experience in HR practices, compliance, and operational leadership across multiple industries.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Marketing Communication & Human Resources Intern

Superior Strategies & Warrior
Thunder Bay, ON
01.2023 - Current
  • Oversaw Health & Safety initiatives, conducted workplace investigations, and ensured adherence to OHSA regulations and company policies.
  • Developed the current Employee Policy Handbook in compliance with Ontario labour laws.
  • Designed and implemented a Health & Safety boards for all 3 of our office buildings.
  • Updated the outdated fire plan and procedures for the entire office building.
  • Worked with HR team to coordinate company events.

General Manager of Operations

Seler Restaurant & Wine, Bistro One
Thunder Bay, ON
08.2022 - 01.2023
  • Directed daily operations, reducing operational costs by 15% while enhancing productivity and efficiency.
  • Developed and executed effective HR strategies to improve employee satisfaction, resolve grievances, and maintain a positive work environment.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed all recruitment and hiring procedures along with the training of new team members.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.


Business Management Consultant

The Prospector Steakhouse
Thunder Bay, ON
03.2022 - 08.2022
  • Responsible for aiding in the recovery of the restaurant post-pandemic so they could remain open. My initial 3 month contract was extended to 5 months.
  • Planned and developed the overall restaurant marketing strategy
  • Exhibited strong inventory management skills by accurately estimating consumption, forecasting needs, and effectively controlling costs—highlighting financial acumen and efficiency, crucial in managing HR budgets and resources optimally.
  • Managed all recruitment and hiring procedures along with the training of new team members.

Office Administrator

Fladgate Exploration Consulting
Thunder Bay, ON
03.2021 - 03.2022
  • Supported the office manager with customer relations and other administrative tasks.
  • Coordinated payroll for 3 companies and the travel & accomodations for 13 geologists that are located across multiple countries.
  • Responsible for communicating with the Mines and drill sites to determine a work schedule for all 40 employees (geotechs, geos, coretechs, drillers).
  • Delivered Human Resources support by handling range of routine and special requirements. Such as WSIB claims and insurance claims.

Assistant Restaurant Manager

Nook
Thunder Bay, ON
03.2021 - 04.2022
  • Built and maintained relationships with customers, vendors and the community through social media.
  • Scheduling all shifts, breaks and time-off for a team of 20.
  • Resolving employee's questions and grievances in a professional manner.
  • Monitored and analyzed social media metrics to measure success and adjust strategies accordingly.
  • Managed all recruitment and hiring procedures along with the training of new team members.


Front of House Manager

Canyon Creek
Fallsview Casino, Niagara Falls
12.2019 - 01.2021
  • Managed a 35-person team of a high-end Steakhouse restaurant with a 300 person capacity at the Fallsview Casino.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Oversaw balancing of cash registers, reconciled transactions and deposited end of day earnings to the bank each day.
  • Coordinated and organized $30,000 of Bar inventory bi-weekly.
  • Managed all recruitment and hiring procedures along with the training of new team members.

Food and Beverage Manager

Beechwood Golf and Social House
Niagara Falls, ON
03.2019 - 11.2019
  • Directed and oversaw a team of 15 members, assuming comprehensive responsibilities including recruitment, training, and weekly scheduling.
  • Ensured team compliance with Canadian Food Safety, OHSA, and Smart Serve regulations, providing remedial training where necessary.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

Education

Ontario College Advanced Diploma - Business Administration Human Resource Management

Confederation College
Thunder Bay
01.2023 - Current

Bachelor of Science - Kinesiology

Brock University
St. Catharines, ON
08.2014 - 04.2018

Skills

    Business Development

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Timeline

Marketing Communication & Human Resources Intern

Superior Strategies & Warrior
01.2023 - Current

Ontario College Advanced Diploma - Business Administration Human Resource Management

Confederation College
01.2023 - Current

General Manager of Operations

Seler Restaurant & Wine, Bistro One
08.2022 - 01.2023

Business Management Consultant

The Prospector Steakhouse
03.2022 - 08.2022

Office Administrator

Fladgate Exploration Consulting
03.2021 - 03.2022

Assistant Restaurant Manager

Nook
03.2021 - 04.2022

Front of House Manager

Canyon Creek
12.2019 - 01.2021

Food and Beverage Manager

Beechwood Golf and Social House
03.2019 - 11.2019

Bachelor of Science - Kinesiology

Brock University
08.2014 - 04.2018
Chantale Aquin