Chantale Aquin
Thunder Bay,ON
Summary
Dedicated and results-oriented Human Resources professional with a proven record in talent acquisition, employee relations, and strategic HR management. Bringing over 5 years of diverse experience in HR practices, compliance, and operational leadership across multiple industries.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Marketing Communication & Human Resources Intern
Superior Strategies & Warrior
Thunder Bay, ON
01.2023 - Current
- Oversaw Health & Safety initiatives, conducted workplace investigations, and ensured adherence to OHSA regulations and company policies.
- Developed the current Employee Policy Handbook in compliance with Ontario labour laws.
- Designed and implemented a Health & Safety boards for all 3 of our office buildings.
- Updated the outdated fire plan and procedures for the entire office building.
- Worked with HR team to coordinate company events.
General Manager of Operations
Seler Restaurant & Wine, Bistro One
Thunder Bay, ON
08.2022 - 01.2023
- Directed daily operations, reducing operational costs by 15% while enhancing productivity and efficiency.
- Developed and executed effective HR strategies to improve employee satisfaction, resolve grievances, and maintain a positive work environment.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed all recruitment and hiring procedures along with the training of new team members.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Business Management Consultant
The Prospector Steakhouse
Thunder Bay, ON
03.2022 - 08.2022
- Responsible for aiding in the recovery of the restaurant post-pandemic so they could remain open. My initial 3 month contract was extended to 5 months.
- Planned and developed the overall restaurant marketing strategy
- Exhibited strong inventory management skills by accurately estimating consumption, forecasting needs, and effectively controlling costs—highlighting financial acumen and efficiency, crucial in managing HR budgets and resources optimally.
- Managed all recruitment and hiring procedures along with the training of new team members.
Office Administrator
Fladgate Exploration Consulting
Thunder Bay, ON
03.2021 - 03.2022
- Supported the office manager with customer relations and other administrative tasks.
- Coordinated payroll for 3 companies and the travel & accomodations for 13 geologists that are located across multiple countries.
- Responsible for communicating with the Mines and drill sites to determine a work schedule for all 40 employees (geotechs, geos, coretechs, drillers).
- Delivered Human Resources support by handling range of routine and special requirements. Such as WSIB claims and insurance claims.
Assistant Restaurant Manager
Nook
Thunder Bay, ON
03.2021 - 04.2022
- Built and maintained relationships with customers, vendors and the community through social media.
- Scheduling all shifts, breaks and time-off for a team of 20.
- Resolving employee's questions and grievances in a professional manner.
- Monitored and analyzed social media metrics to measure success and adjust strategies accordingly.
- Managed all recruitment and hiring procedures along with the training of new team members.
Front of House Manager
Canyon Creek
Fallsview Casino, Niagara Falls
12.2019 - 01.2021
- Managed a 35-person team of a high-end Steakhouse restaurant with a 300 person capacity at the Fallsview Casino.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Oversaw balancing of cash registers, reconciled transactions and deposited end of day earnings to the bank each day.
- Coordinated and organized $30,000 of Bar inventory bi-weekly.
- Managed all recruitment and hiring procedures along with the training of new team members.
Food and Beverage Manager
Beechwood Golf and Social House
Niagara Falls, ON
03.2019 - 11.2019
- Directed and oversaw a team of 15 members, assuming comprehensive responsibilities including recruitment, training, and weekly scheduling.
- Ensured team compliance with Canadian Food Safety, OHSA, and Smart Serve regulations, providing remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Education
Ontario College Advanced Diploma - Business Administration Human Resource Management
Confederation College
Thunder Bay 01.2023 - Current
Bachelor of Science - Kinesiology
Brock University
St. Catharines, ON 08.2014 - 04.2018
Skills
Business Development
Vendor and Contract Negotiations
Interpersonal Communication
Strategic planning
Human Resources
Employee Retention & Training
Health & Safety Management
Policy and Procedures Development
Talent Acquisition and Recruitment Strategies
Timeline
Marketing Communication & Human Resources Intern
Superior Strategies & Warrior
01.2023 - Current
Ontario College Advanced Diploma - Business Administration Human Resource Management
Confederation College
01.2023 - Current
General Manager of Operations
Seler Restaurant & Wine, Bistro One
08.2022 - 01.2023
Business Management Consultant
The Prospector Steakhouse
03.2022 - 08.2022
Office Administrator
Fladgate Exploration Consulting
03.2021 - 03.2022
Assistant Restaurant Manager
Nook
03.2021 - 04.2022
Front of House Manager
Canyon Creek
12.2019 - 01.2021
Food and Beverage Manager
Beechwood Golf and Social House
03.2019 - 11.2019
Bachelor of Science - Kinesiology
Brock University
08.2014 - 04.2018