Chantal Vicente-Deryaw
Summary
Seeking a position in the healthcare industry to utilize my patient care experience and strong communication skills to contribute to a positive patient experience.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
BC Laser Skincare Clinic | Partner of Dermapure
11.2020 - Current
- Keyholder
- Assisted management with staff scheduling
- Greeting patients and answering incoming/outgoing 4-line phone system
- Confirming patients upcoming appointments
- Checking patients in & out of services/rebooking appointments
- Organizing cosmetic and medical patients appointments with medical office next door
- Booking appointments and handling scheduling duties for physicians
- Working with Oscar medical data base
- Administrative data input
- Retail sales and informing patients of monthly promotions/ Upselling treatments
- Helping with monthly inventory count
- Beauty makeup touch ups post laser and injectable treatments
- Working independently
- Assisting management in planning in clinical events
- Patient retention and using NEXEMR records
- Opening and closing duties, while handling cash deposits
Front Desk Manager/Office Assistant
AVANTGARDE
01.2019 - 01.2019
- Processing transactions
- Keyholder
- Answering incoming/outgoing 2-line phone system
- Data Input
- General Cleaning Duties
- Scheduling appointments for stylists
- Stocking and ordering all inventory for retail and Salon Supplies
- Bank Deposit Runs
- Daily Note taking for Salon Owner & Stylists
- Front end coordinator for industry shows and events event planning, organizing dates and times for salon owner
Guest Service Receptionist
SPA UTOPIA PAN PACIFIC
11.2015 - 01.2019
- Customer service
- Daily cleaning duties
- Checking guests in & out of services
- Booking appointments
- Incoming call centre
- Retail sales
- Opening and closing duties
- Handling cancellations
- Upselling appointments/treatments
- Working independently
- Setting up & closing treatment rooms
- VIP host
- Serving lunches
- General cleaning duties
Front Desk Manager
Steve Nash Fitness World
01.2013 - 01.2015
- Opening and Closing duties
- Training front desk employees
- Front desk reception
- General customer inquiries
- Promotional work/organizing events
- Open/close key holder/Cash deposits
- Organizing files and membership terms of agreements
- Daily general cleaning duties
Assistant/Reception/Sales Associate
Visions Beauty Ltd.
01.2008 - 01.2012
- Helped maintain and organize product shelves
- Assisted in selling beauty products
- Assisting with client inquiries and relaying to head stylist
- Greeting customers and helping stylists by preparing them with capes or gowns
- Confirming clients upcoming appointments and also making their future appointments
- Creating a weekly inventory count and then ordering stock
Education
Certified Makeup Diploma -
New Image College of Fine Arts
01.2012
SIR Certification - undefined
BC Food and Beverage License
01.2014
Skills
- Quick Learner
- Computer literate
- Works well with others and independently
- Reliable & Friendly
- Customer service people skills
- Goal Oriented
- Professionalism
- Punctual
- Organized
Timeline
Patient Care Coordinator
BC Laser Skincare Clinic | Partner of Dermapure
11.2020 - Current
Front Desk Manager/Office Assistant
AVANTGARDE
01.2019 - 01.2019
Guest Service Receptionist
SPA UTOPIA PAN PACIFIC
11.2015 - 01.2019
Front Desk Manager
Steve Nash Fitness World
01.2013 - 01.2015
Assistant/Reception/Sales Associate
Visions Beauty Ltd.
01.2008 - 01.2012
SIR Certification - undefined
BC Food and Beverage License
Certified Makeup Diploma -
New Image College of Fine Arts
Similar Profiles
Insia FatimaInsia Fatima
Receptionist at Vimi Laser & Skincare ClinicReceptionist at Vimi Laser & Skincare Clinic
Nathaniel VillestasNathaniel Villestas
Receptionist Manager at Leah V Skincare and Laser ClinicReceptionist Manager at Leah V Skincare and Laser Clinic
Cierra ArmasCierra Armas
Medical Office Coordinator at PotozkinMD Skincare & Laser CenterMedical Office Coordinator at PotozkinMD Skincare & Laser Center
Nkaujshua LoNkaujshua Lo
Hospital Care Coordinator/Patient Care Coordinator at Young & Polite Children's DentistryHospital Care Coordinator/Patient Care Coordinator at Young & Polite Children's Dentistry
Brittany RobertsonBrittany Robertson
Patient Care Coordinator/ Patient Care Manager at Performance Health and WellnessPatient Care Coordinator/ Patient Care Manager at Performance Health and Wellness