Summary
Overview
Work History
Education
Skills
Websites
Certification
Locations
Languages
Timeline
Generic

CHANTAL VEGA

Querétaro

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Successful experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Finance Account Specialist

Goxee Dealer
05.2023 - 06.2024
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up new customer accounts and updated existing profiles with latest information.

Customer Issue Resolutions Expert Billing Experience

Rogers Communications
05.2018 - 01.2024
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Ignite TV Centre of Excellence

Rogers Communications
11.2017 - 03.2018
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Collaborated with cross-functional teams on product development, ensuring offerings met the needs of target audiences.
  • Launched new products or services successfully, meeting revenue targets and increasing market presence.
  • Improved customer satisfaction by proactively addressing concerns and implementing process improvements.
  • Conducted comprehensive assessments of business operations, identifying areas for enhancement or optimization.
  • Strengthened relationships with key partners by facilitating collaborative problem-solving sessions and open communication channels.

Direct Web Sales

Rogers Communications
11.2016 - 11.2017
  • Created sales quotes and converted sales orders using internal ordering system.
  • Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Education

Diploma of Education -

Humber College

Skills

  • Data Analysis
  • Product Adoption
  • Customer Advocacy
  • Web Conferencing
  • Customer Retention/Conflict Resolution
  • Customer Success/Customer Satisfaction
  • Business Relationship Management
  • Microsoft Office proficiency

Websites

Certification

  • Human Resources Foundations - LinkedIn
  • Human Resources: Running Company Onboarding - LinkedIn
  • Diversity, Inclusion, and Belonging - LinkedIn
  • How To Lead Effective Development Conversations- Personal and Professional Workshop - Rogers Communications
  • Stress & Resilience in the Workplace - Rogers Communications
  • Mental Health: Signs, Symptoms and Solutions - Rogers Communications
  • Health and Safety for Health and Safety Committee Members - Rogers Communications
  • Leading Virtual Meetings - LinkedIn
  • Developing Your Emotional Intelligence - LinkedIn
  • Leading through Relationships - LinkedIn
  • Project Management Foundations: Requirements - LinkedIn
  • Coaching and Developing Employees - LinkedIn

Locations

Querétaro

Languages

English
Native or Bilingual

Timeline

Finance Account Specialist

Goxee Dealer
05.2023 - 06.2024

Customer Issue Resolutions Expert Billing Experience

Rogers Communications
05.2018 - 01.2024

Ignite TV Centre of Excellence

Rogers Communications
11.2017 - 03.2018

Direct Web Sales

Rogers Communications
11.2016 - 11.2017

Diploma of Education -

Humber College

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