Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Chantal Frisch

Courtenay,BC

Summary

Proven to excel in high-pressure environments, I leveraged exceptional customer service and multitasking abilities at Riders to enhance dining experiences, achieving notable efficiency. Skilled in cash handling and fostering guest engagement, my proactive approach and professional demeanor have consistently improved service quality and operational smoothness, contributing significantly to workplace positivity and customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server

Riders
10.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Hostess/Lounge Server

The Pointe Restaurant
09.2002 - 09.2005
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Hostess

Locals
09.2022 - 10.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Sales Associate

Rally Co.
01.2019 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Restaurant Manager

Lerena Winery
06.2022 - 10.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Server

Voya Restaurant & Lounge
12.2009 - 02.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Global Aesthetics

Blanche Macdonald
Vancouver, BC
01.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Safe food handling
  • Cleanliness standards

Certification

Certified Pilates Instructor

Timeline

Server

Riders
10.2023 - 11.2024

Restaurant Hostess

Locals
09.2022 - 10.2023

Restaurant Manager

Lerena Winery
06.2022 - 10.2022

Sales Associate

Rally Co.
01.2019 - 10.2023

Server

Voya Restaurant & Lounge
12.2009 - 02.2010

Restaurant Hostess/Lounge Server

The Pointe Restaurant
09.2002 - 09.2005

Global Aesthetics

Blanche Macdonald

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Chantal Frisch