Chantal Pinette
Edmonton
Summary
Accomplished Service Operations Supervisor at Westcan ACS, I leverage expertise in service scheduling and workforce planning to significantly enhance operational efficiencies and customer satisfaction. I continually colaborate with others to obtain significant improvements in process implementation, demonstrating exceptional problem-solving and multitasking abilities. Adept at process optimization, conflict resolution, and resource allocation.
I am a professional with substantial experience in service operations with a strong focus on team collaboration and achieving measurable results. Reliable in adapting to changing needs and ensuring operational excellence.
Overview
18
18
years of professional experience
Work History
Service Operations Supervisor / Scheduler
Westcan ACS
05.2015 - Current
- Manage staff hiring, training and supervision.
- Enhance team productivity by providing consistent coaching, feedback, and performance evaluations.
- Analyze service reports to identify areas of improvement.
- Strengthen performance metrics tracking and analysis to enhance Customer Service Experience
- Monitor daily and weekly key performance indicators to maintain on-track status.
- Participate in improvement initiatives to advance operational efficiencies and increase revenue.
- Enhance processes by pinpointing bottlenecks and working with Management to resolve.
- Coordinate and schedule a team of technicians, ensuring timely completion of projects.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Cultivate professional working relationships with peers and supervisors.
- Conduct regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Collaborate with other leaders and executives to direct workflow and support operations.
- Plan, organize and monitor resources to deliver efficient use of labor, equipment and materials.
- Managed daily operations to ensure smooth workflow, optimal resource allocation, and excellent customer satisfaction.
Service Coordinator / Scheduler
Westcan ACS
03.2013 - Current
- Coordinated and scheduled service activities to confirm work met all requirements.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Inside Sales Radio Solutions Group
Westcan ACS
01.2011 - Current
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Facilitated smooth order processing by liaising between clients, production teams, and shipping departments to ensure timely delivery of products.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Negotiated pricing structures with clients to maximize profitability while maintaining competitiveness in the marketplace.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Repair Coordinator
Westcan Wireless
03.2007 - Current
- Enhanced customer satisfaction by efficiently managing repair requests and coordinating with technicians, as well as vendors.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
- Maintained detailed records of all completed repairs for future reference and accurate billing purposes.
- Assisted walk in clients with purchases (counter sales); engaging Account Manager when needed
Education
Modern Office Professional - Administration
Campbell & Associates
Edmonton, AB06-1999
Skills
- Service Scheduling and Coordination
- Workforce Planning
- Customer Service
- Problem-Solving
- Time Management
- Multitasking and Organization
- Goal-Oriented
- Critical Thinking
- Team Collaboration and Leadership
- Process Implementation
- Office Administration, Documentation And Reporting
Timeline
Service Operations Supervisor / Scheduler
Westcan ACS
05.2015 - Current
Service Coordinator / Scheduler
Westcan ACS
03.2013 - Current
Inside Sales Radio Solutions Group
Westcan ACS
01.2011 - Current
Repair Coordinator
Westcan Wireless
03.2007 - Current
Modern Office Professional - Administration
Campbell & Associates
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