Chantal Pierce

• Increased efficiency by streamlining filing systems.
• Organizing documents (HRM, Faxes, Mail and Scans) for a large clinic.
• Prioritizing urgency, organizing important documents.
• Rotate, Edit, properly title based on its relevant department, file documents and send to physicians.
• Scan, sort, correctly title and file loose scannings (handwriting forms and documents that were manually faxed out.
• Always keeping the patients medical records up to date to keep the accuracy of the charts for the staff and physicians.
• Responsible for the reception of incoming and submission of outgoing chart transfer requests.
• Collaborated with team members to complete tasks efficiently.
• Compose and send out letters to follow up on referral statuses.
• Utilize eHealth Ontario Viewer and OLIS to retrieve records that the physician are requesting.
• Complete and responds to task in a timely efficient manner.
• Single point of contact for the pharmacies to contact.

· Set goals and key performance indicators to facilitate/promote the clinic plans and vision.

· Organized workflow and ensured that employees understood their duties and delegated tasks

· Monitored employee productivity and provided constructive feedback and coaching.

· Provided ongoing guidance and support to the clinic doctors, patients, nurses and admin staff, in a variety of ways to suit their nature and needs.

· Provided leadership context for each employee to motivate themselves.

· Conflict resolution and problem solving.

· Enhanced clinic productivity by setting up and maintaining a link to our website using Medeo where patients could directly view schedules and book appointments with their doctors.

· Reviewed medical records for completeness.

· Inputted data into EMR (ACCURO).

· Responsible for the coordinating the daily administration for the clinic's 12 doctors.

· Liaison with clinic staff using tasks on behalf of patients enquiries.

· Dedicated receptionist for the clinic Pediatric Concussion Specialist, Dr. Kristian Goulet.

· Managed consultation reports, documentation and correspondence to referring doctors.

· Appointment scheduling system.

· Adeptly managed multi-line phone system and pleasantly greeted all patients.

· Coordinated patient check-in and check-out procedures, updated patient demographic along with health card validation.

· Scanned in mail and filed faxes into EMR, labeled, dated and sent to provider.

· Processed payment when billing when required.

· Contacted hospitals to confirm doctors' referrals, patients appointments and request documentation.

· Initiated in the planning, development and administration of the co-op and career programs with All Saints High School teacher.

· Coordinated the academic and administrative aspect of students that are interested in a career in the medical field.

· Completed students' evaluations, mentored to teacher and inspired the students.

· Successfully completed this program with over 10 High School students to which 4 students were hired as part time employees.

• Dell direct customer single point of contact for dedicated account.
• Placing orders, fulfillments for customer's facilities.
• Provided product configurations and quotes on Dell products and services.
• Expedited/Prioritized processes to escalate orders.
• Participated in projects and bids.