Chantal Ouellette
Gatineau,QC
Summary
I am currently looking for remote data entry, administrative or transcription work. I am bilingual in French and English, meticulous and experienced in data management and system creation. I have excellent computer skills in many programs and learn quickly. I am available for day and evening shifts and open to night shifts. I work well independently or as part of a team.
Overview
21
21
years of post-secondary education
29
29
years of professional experience
Work History
Customer Service Representative
Betterlifebuzz
United States
06.2019 - 02.2021
- Resolved customer complaints using effective communication techniques to enhance customer experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product inquiries and service requests.
- Processed customer orders and managed returns to ensure customer satisfaction.
- Entered 350 to 700 daily transactions in system, maintaining accuracy and efficiency.
- Corresponded with all team member inquiries and helped them find the information needed about their new clients.
- Supported system updates to enhance functionality and resolve issues.
- Announced all new purchases to members in a chat system (Line).
- Provided French translations for training site content.
Computer Programmer Analyst
RCMP
Ottawa, ON
01.2001 - 01.2003
- Oversaw the maintenance of the two largest Canada-wide applications of the RCMP.
- Managing calls and correspondence for system malfunctions.
- Developed software solutions for a new management system for incident numbers and equipment frequencies.
- Managed over 300 communications monthly, facilitating prompt resolutions of system issues.
- Implemented daily variations and corrections to outdated system, enhancing functionality and user experience.
- Respecting maintenance delays according to problem gravity.
- Monthly management of over 300 communications.
- Ottawa Headquarters
Computer Programmer Analyst
Excel Ressources Humaines
Ottawa, ON
01.2000 - 01.2001
Computer Programmer Analyst
MIO Informatique
Hull, QC
01.1999 - 01.2000
- Completed 3-month internship in computer programming analysis, gaining practical experience in software development.
Consultant
Health Canada
Ottawa, ON
12.1995 - 08.1997
- Executed data entry tasks while collaborating with a research team.
- Transcribed a 3 day bilingual workshop utilizing a dictaphone.
- Captured detailed notes from a three-day bilingual workshop with a dictaphone.
Administrative Assistant
Medical Services Branch
Ottawa, ON
01.1996 - 01.1997
- Delivered consulting services to businesses and government departments in National Capital region, enhancing operational effectiveness.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to phone calls and emails, facilitating timely communication and information sharing.
- Streamlined filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Responsibilities for each contract varied according to structural needs.
Administrative Assistant
Ben General Construction & Snow Plowing Ltd
Ottawa, ON
01.1992 - 01.1993
- Coordinated administrative tasks for two distinct companies.
- Managed daily correspondence.
- Managed daily correspondence.
- Respected delay expectations for the preparation of government tenders and other contracts.
- Coordinated material and equipment purchasing and management planning to optimize resource allocation.
Receptionist
Mont-Bleu Ford
Hull, QC
01.1992 - 01.1993
- Managed fourteen-line telephone system to ensure efficient call handling.
- Provided friendly assistance to guests.
- Organized and maintained filing system for new incoming car documents to streamline access.
- Managed payment processing for clients.
Education
CEGEP Attestatiln - Computer Programming
Collège MultiHexa
Hull, QC 09.1999 - 06.2000
Music - Singing
École de Musique de l'Outaouais
Hull, QC 12.1991 - 04.1993
Not Achieved - General Sciences
Ottawa University
Ottawa, ON 09.1991 - 01.1993
High School -
École Secondaire Saint-Joseph de Hull
Hull, QC 09.1986 - 06.1991
Music - Violin
Conservatoire de Musique de Hull
Hull, QC 07.1978 - 01.1991
Skills
- Order processing
- Data entry
- Customer relationship management
- Bilingual communication
- Attention to detail
- Time management
- Problem solving
- Meticulous
Timeline
Customer Service Representative
Betterlifebuzz
06.2019 - 02.2021
Computer Programmer Analyst
RCMP
01.2001 - 01.2003
Computer Programmer Analyst
Excel Ressources Humaines
01.2000 - 01.2001
CEGEP Attestatiln - Computer Programming
Collège MultiHexa
09.1999 - 06.2000
Computer Programmer Analyst
MIO Informatique
01.1999 - 01.2000
Administrative Assistant
Medical Services Branch
01.1996 - 01.1997
Consultant
Health Canada
12.1995 - 08.1997
Administrative Assistant
Ben General Construction & Snow Plowing Ltd
01.1992 - 01.1993
Receptionist
Mont-Bleu Ford
01.1992 - 01.1993
Music - Singing
École de Musique de l'Outaouais
12.1991 - 04.1993
Not Achieved - General Sciences
Ottawa University
09.1991 - 01.1993
High School -
École Secondaire Saint-Joseph de Hull
09.1986 - 06.1991
Music - Violin
Conservatoire de Musique de Hull
07.1978 - 01.1991