Chantal Massicotte
Kanata,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Service Desk Assistance
The Home Depot Inc
12.2022 - Current
- Responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders
- Ensure customers receive products and services requested in a timely and accurate manner
- Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
- Resolve issues, assess customer needs, coordinate all order related activities in partnership with Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
School Bus Driver
Landmark Bus Lines
08.2019 - 08.2021
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with pre-set route criteria
- Maintained Ontario driver's license to enable legal operation of school buses for student transport, field trips and other purposes
- Followed established routes with aid from maps to safely navigate high-traffic areas and adhere to pre-set schedules
- Assisted passengers with disabilities in boarding and exiting bus to promote passenger safety
- Conducted pre-trip/post-trip inspections and maintained brakes, wipers, gas levels and cleanliness.
JD Edwards Product Data Manager
Simmons Pet Foods
10.2015 - 10.2018
- Managed availability of accurate information in JD Edwards for various functional areas including accounting, address book maintenance, master data management and new code generation
- Executed cost change process including costs for raw materials, packaging formulas, G-Codes, labour and co-pack related costs
- Designed and created centralized knowledge base website for internal employees to access SOPs for all JDE related functions
- Was appointed JIRA Administrator when company implemented software.
Bilingual Graphic Designer/Coordinator
Simmons Pet Foods
03.2013 - 10.2018
- Project management and oversight for all stages of graphic development from design to finished printed packaging
- Coordinated with clients, prepress, printers and graphic houses throughout life cycle of projects to ensure timelines were met and launches were successful
- Worked with regulatory affairs and R & D to ensure information on labels and packaging was accurate and followed AAFCO rules and regulations
- Implemented new processes and cost saving measures based on Lean Principles resulting in reduced time to print and cost savings of over $100k annually
- Maintained die-line database and printer specifications
- Managed filing systems for electronic and hard copy documents to keep records archived and organized.
Bilingual Graphic Designer/Coordinator
TMF Foods
05.2007 - 05.2010
- Created and managed all marketing material for company including packaging, trade show displays, website, banners, posters, magazine ads, coupon programs, business cards etc
- Plated and photographed all food items for new website
- Designed logos for private labels
- Provided French translation for website, packaging, and FDA submissions (English to French)
- Created and developed programs for brand/product evolution within multiple industries (i.e
- Food service and private label)
- Managed vendors and negotiated pricing for printing and advertising.
Education
Introduction To SQL -
Data Camp - Online Learning
Standard Cost Roll: JD Edwards -
Online Learning
Adobe Creative Suites CS5 & CS6: Graphic Design -
Lynda.com – Online Learning
Computer Animation -
Algonquin College - Ottawa, ON
City And Guilds: Sugar Craft And Design -
Reading College - Reading, England
Fashion Designer: Fashion Design & Haute Couture -
Richard Robinson School of Fashion - Ottawa, ON
Skills
- Training and mentoring
- Incident Management
- Strong Work Ethic
- Empathy and patience
- Call handling etiquette
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Service Desk Assistance
The Home Depot Inc
12.2022 - Current
School Bus Driver
Landmark Bus Lines
08.2019 - 08.2021
JD Edwards Product Data Manager
Simmons Pet Foods
10.2015 - 10.2018
Bilingual Graphic Designer/Coordinator
Simmons Pet Foods
03.2013 - 10.2018
Bilingual Graphic Designer/Coordinator
TMF Foods
05.2007 - 05.2010
Introduction To SQL -
Data Camp - Online Learning
Standard Cost Roll: JD Edwards -
Online Learning
Adobe Creative Suites CS5 & CS6: Graphic Design -
Lynda.com – Online Learning
Computer Animation -
Algonquin College - Ottawa, ON
City And Guilds: Sugar Craft And Design -
Reading College - Reading, England
Fashion Designer: Fashion Design & Haute Couture -
Richard Robinson School of Fashion - Ottawa, ON
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