Daniele Lalonde
Port Alberni,BC
Summary
Highly trustworthy individual seeking placement within organization that will allow advancement. Dedication and a willingness to deliver excellent customer/client service. Reliable individual enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASI Support Worker/ Aboriginal Headstart Program
Port Alberni Friendship Center
11.2020 - Current
- Enhanced the quality of care for families by providing personalized support and assistance with daily living activities.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Assisted families with daily living needs to maintain self-esteem and general wellness.
- Supported Program Facilitator to help clients connect with others.
- Established trusting relationships with AHS families through empathetic communication and active listening.
Head Server Supervisor
Cj's Place Restaurant
12.2018 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Organized staff schedules to optimize coverage during busy periods without compromising service quality or employee satisfaction.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Education
Britannia Secondary
01.1995
Skills
- Excellent interpersonal skills
- Resourceful
- Meal Planning and Preparation
- Team Work
- Dedicated
- Reliable
- Cleaning and sanitizing
- Meal Preparation
- Confidentiality and Privacy
- Family reunification specialist
- Transportation Assistance
- Reliability
- Client Advocacy
References
Shelby Mellaart (250) 723-8281 ext:233
Peter Lam, (250) 730-2245
Languages
Certification
Food safe Level 1 Certificate
Mental Health First Aid Certificate
First Aid & CPR/AED Level B Certificate
ASQ-3 Certificate
Trauma Informed Certificate
Serving it Right Certificate
Timeline
ASI Support Worker/ Aboriginal Headstart Program
Port Alberni Friendship Center
11.2020 - Current
Head Server Supervisor
Cj's Place Restaurant
12.2018 - 03.2020
Britannia Secondary
Food safe Level 1 Certificate
Mental Health First Aid Certificate
First Aid & CPR/AED Level B Certificate
ASQ-3 Certificate
Trauma Informed Certificate
Serving it Right Certificate
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